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User review of AvaTax

Avalara is great tax service

- by Emmett

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

With Avalara all you need to do is to set up the products with tax codes and to get your consumers set up the appropriate exemption certificates.

What aspects are problematic or could work better?

To be honest, I don’t like their interface and how it works, we had many problems with using the interface, we complained even 2 years ago and we haven’t seen any improvements yet. I can say that all frustrations we have with this product is because of the interface.

What specific problems in your company were solved by this product?

Our company is medical device manufacturer. We were using other products but none of them have met our needs. Avalara helped us with our sales and return in-house options, we know that we are being accurately taxed, and we use this service even for return filing also. We want to hire someone who would manage the returns, so we can save lot of time and money.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Medical devices

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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