What are the best aspects of this product?
With Avalara all you need to do is to set up the products with tax codes and to get your consumers set up the appropriate exemption certificates.
What aspects are problematic or could work better?
To be honest, I don’t like their interface and how it works, we had many problems with using the interface, we complained even 2 years ago and we haven’t seen any improvements yet. I can say that all frustrations we have with this product is because of the interface.
What specific problems in your company were solved by this product?
Our company is medical device manufacturer. We were using other products but none of them have met our needs. Avalara helped us with our sales and return in-house options, we know that we are being accurately taxed, and we use this service even for return filing also. We want to hire someone who would manage the returns, so we can save lot of time and money.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?