A review of Avaya Aura.

What are the best aspects of this product?

The telecom systems in Avuaya appears to be the best one out there. They've been in the telecom game as early as the 1980s and 1990s. They still offer robust PBX solutions until today. The thing that I like most with Avaya has a lot to do with failover technology and survival capability.

What aspects are problematic or could work better?

One thing that I hate with Avaya is their current support model. For the past decade or so, they've been trying to stray from the sales and support market. They've managed to almost get themselves out of the sales market. They're allowing business partners to sell their business products and outsourcing to countries like China, India, and Argentina.

What specific problems in your company were solved by this product?

At the moment, we're minimizing costs. We do this by getting our integrating SIP trunking via the Avaya Session Manager for both our Cisco UCM and Avaya CM. We're close to utilizing a majority of Avaya's enterprise level products. They were able to resolve issues across our 911 dispatch center and billing call centers.

Are you a current user of this product?

Yes