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Avaya Aura Call Center Elite REVIEW

Customer Support Software

9 user reviews
USER SATISFACTION 100%
OUR SCORE 7.1

What is Avaya Aura Call Center Elite?

Avaya Aura Call Center Elite is renowned all over the globe for its advanced communications products and services. The Avaya Aura Call Center Elite offers businesses a powerful and reliable contact management solution that can handle all types of customer communications and deliver a very personalized and positive experience that results to brand recognition, customer retention, and customer loyalty.

With Avaya Aura Call Center Elite, businesses provide immediate and high quality customer service by ensuring that calls and queries are routed to the right agents who have the skills and the qualifications to match the customer’s needs. Businesses can also determine how to route calls and make sure that their agents interact with their customers through the latter’s preferred channels, making the whole experience personal and better every time they call.

Overview of Avaya Aura Call Center Elite Benefits

The entry of Avaya Aura Call Center Elite has brought a string of advantages for businesses, agents, and customers alike.

  • Decreased volume of calls as well as expenses as a result of customer interactions becoming more viable through multiple channels such as chat, email, SMS, and social media.
  • Real-time and historical data are easily accessible and ready for reports, enabling businesses to alter the contact center structure to adapt immediately to address ever-changing business needs.
  • Smooth and seamless interactions with customers become a reality as agents can easily add personalization elements to their interactions by accessing customer history.

Overview of Avaya Aura Call Center Elite Features

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting

Avaya Aura Call Center Elite Position In Our Categories

Position of Avaya Aura Call Center Elite in our main categories:

200

Avaya Aura Call Center Elite is one of the top 200 Customer Support Softwareproducts

200

Avaya Aura Call Center Elite is one of the 200
Customer Support Software products


Avaya Aura Call Center Elite is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#41
Category:Position:
Call Center Software#41

Companies have unique wants and requirements and no software application can be perfect in such a condition. It is pointless to try to find an ideal out-of-the-box software product that meets all your business wants. The wise thing to do would be to customize the system for your special needs, employee skill levels, finances, and other elements. For these reasons, do not hasten and pay for well-publicized leading applications. Though these may be widely used, they may not be the ideal fit for your unique wants. Do your groundwork, investigate each short-listed system in detail, read a few Avaya Aura Call Center Elite reviews, contact the maker for explanations, and finally select the product that provides what you require.

How Much Does Avaya Aura Call Center Elite Cost?

Avaya Aura Call Center Elite Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Avaya Aura Call Center Elite reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Avaya Aura Call Center Elite. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

9

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

Avaya Aura Call Center Elite User Reviews


Bruce 2 months ago
Verified
user



Dewey 3 months ago
Verified
user



Chelsea 9 months ago
Verified
user



Luz 9 months ago
Verified
user


What are Avaya Aura Call Center Elite pricing details?

Avaya Aura Call Center Elite Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

What integrations are available for Avaya Aura Call Center Elite?

No information available.

User reviews


User reviews in total: 9

6
3
0
0
0

Average Rating:

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The most favorable review

Bruce

2 months ago


Pros: I like the fact that it's super simple to utilize. It has the ability to adapt to varying phone systems. User-friendly. It's what makes it so great!

Cons: To be honest. I don't have much complaints. The UI is simple. I never had problems with its features.

The least favorable review

Dewey

3 months ago


Pros: I like the fact that it has a ton of options found on the phone. A majority of them are simple to utilize. Navigating is simple. The phone comes updated with the best platform.

Cons: I wash hoping there's a simpler means of conferencing call and getting two callers to be joined together. It would hang up on a caller from time to time.

Published 2 months ago
Verified
user
I like the fact that it's super simple to utilize. It has the ability to adapt to varying phone systems. User-friendly. It's what makes it so great!



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like the fact that it has a ton of options found on the phone. A majority of them are simple to utilize. Navigating is simple. The phone comes updated with the best...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like how it's clear to begin with. It's easy to utilize from the comfort of my own home. I've used a ton of other phone-based systems in the past. But none is as great...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Once you have an idea how this works, it's straightforward. But figuring it all out yourself is hard. Moving my extension to whichever phone I'm using is simple. Moving...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Telecomm systems from Avaya is simply the best. They've been in the telecom market since the 1980s and continues to provide reliable PBX Solutions for businesses. The one...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
Phone is constantly working. It rings my smartphone even if I'm away from my desk. It lets me branch out my smarphone whenever I'm leaving. But it stays when on call.



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Published 11 months ago
Verified
user
Avaya CMS lets you do anything under the sun. You can make customizations and alterations in detail. There are a plethora of functionlities that come with the application...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
The telecom systems in Avuaya appears to be the best one out there. They've been in the telecom game as early as the 1980s and 1990s. They still offer robust PBX...



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
Before the implementation, all local numbers require dialing "8" then the area code, before keying in the actual number. Since then, there's no dial-out digit since the...



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