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Avaya Aura Call Center Elite REVIEW

Customer Support Software

4 user reviews
USER SATISFACTION 100%
OUR SCORE 7.1

What is Avaya Aura Call Center Elite?

Avaya Aura Call Center Elite is renowned all over the globe for its advanced communications products and services. The Avaya Aura Call Center Elite offers businesses a powerful and reliable contact management solution that can handle all types of customer communications and deliver a very personalized and positive experience that results to brand recognition, customer retention, and customer loyalty.

With Avaya Aura Call Center Elite, businesses provide immediate and high quality customer service by ensuring that calls and queries are routed to the right agents who have the skills and the qualifications to match the customer’s needs. Businesses can also determine how to route calls and make sure that their agents interact with their customers through the latter’s preferred channels, making the whole experience personal and better every time they call.

Overview of Avaya Aura Call Center Elite Benefits

The entry of Avaya Aura Call Center Elite has brought a string of advantages for businesses, agents, and customers alike.

  • Decreased volume of calls as well as expenses as a result of customer interactions becoming more viable through multiple channels such as chat, email, SMS, and social media.
  • Real-time and historical data are easily accessible and ready for reports, enabling businesses to alter the contact center structure to adapt immediately to address ever-changing business needs.
  • Smooth and seamless interactions with customers become a reality as agents can easily add personalization elements to their interactions by accessing customer history.

Overview of Avaya Aura Call Center Elite Features

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting

Avaya Aura Call Center Elite Position In Our Categories

Position of Avaya Aura Call Center Elite in our main categories:

200

Avaya Aura Call Center Elite is one of the top 200 Customer Support Software products

200

Avaya Aura Call Center Elite is one of the top 200
Customer Support Software products


Avaya Aura Call Center Elite is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#34
Category:Position:
Call Center Software#34

Each company has different requirements and needs a system that can be personalized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you search a software app, first be sure what you require it for. Read some Avaya Aura Call Center Elite reviews and ask yourself do you want basic tools or do you want complex tools? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to assist your search. There are lots of factors that you need to mull over and these include your budget, specific business requirements, your organization size, integration needs etc. Take your time, try out a few free trials, and finally choose the platform that provides all that you require to boost your firm efficiency and productivity.

How Much Does Avaya Aura Call Center Elite Cost?

Avaya Aura Call Center Elite Pricing Plans:

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Avaya Aura Call Center Elite reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Avaya Aura Call Center Elite. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

2

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • Canada
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

Avaya Aura Call Center Elite User Reviews


Luz 2 months ago
Verified
user



Debra 2 months ago
Verified
user



Chelsea 5 months ago
Verified
user


What are Avaya Aura Call Center Elite pricing details?

Avaya Aura Call Center Elite Pricing Plans:

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

What integrations are available for Avaya Aura Call Center Elite?

No information available.

User reviews


User reviews in total: 4

2
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Average Rating:

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The most favorable review

Luz

2 months ago


Pros:
Telecomm systems from Avaya is simply the best. They've been in the telecom market since the 1980s and continues to provide reliable PBX Solutions for businesses. The one thing that I like about them is the capability of their failover technologies as well as survivability. Personally, their SLS and LSP are a lot better than what Cisco is offering.

Cons:
One thing I disapprove with Avaya is their current support model. For over a decade, they've been itching to move on from the sales and support market. They nearly made it by letting their business partners sell their product and outsourcing to China, India, and Argentina. It's difficult to achieve support from technicians that aren't really adept in the English language and in working in a different time zone.

The least favorable review

Debra

2 months ago


Pros:
Avaya CMS lets you do anything under the sun. You can make customizations and alterations in detail. There are a plethora of functionlities that come with the application that I've yet to play aoround with. But I look forward to doing so soon.

Cons:
There are many reporting options with in the Avaya CMS. It's not bad, by any means. But they're a little difficult to figure out. For instance, I was hoping to push a report early today to see who changed skillset in CMS. But that option was so hard to find. It took me 20 minutes to Google the issue before I ran with the report.

Published 2 months ago
Verified
user
Telecomm systems from Avaya is simply the best. They've been in the telecom market since the 1980s and continues to provide reliable PBX Solutions for businesses. The one...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Avaya CMS lets you do anything under the sun. You can make customizations and alterations in detail. There are a plethora of functionlities that come with the application...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Before the implementation, all local numbers require dialing "8" then the area code, before keying in the actual number. Since then, there's no dial-out digit since the...



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Published 5 months ago
Verified
user
Once you have an idea how this works, it's straightforward. But figuring it all out yourself is hard. Moving my extension to whichever phone I'm using is simple. Moving...



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