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Avaya Aura Call Center Elite Review

Avaya Aura Call Center Elite
Our score: 7.1 User satisfaction: N/A

What is Avaya Aura Call Center Elite?

Avaya Aura Call Center Elite is renowned all over the globe for its advanced communications products and services. The Avaya Aura Call Center Elite offers businesses a powerful and reliable contact management solution that can handle all types of customer communications and deliver a very personalized and positive experience that results to brand recognition, customer retention, and customer loyalty.

With Avaya Aura Call Center Elite, businesses provide immediate and high quality customer service by ensuring that calls and queries are routed to the right agents who have the skills and the qualifications to match the customer’s needs. Businesses can also determine how to route calls and make sure that their agents interact with their customers through the latter’s preferred channels, making the whole experience personal and better every time they call.

Overview of Avaya Aura Call Center Elite Benefits

The entry of Avaya Aura Call Center Elite has brought a string of advantages for businesses, agents, and customers alike.

  • Decreased volume of calls as well as expenses as a result of customer interactions becoming more viable through multiple channels such as chat, email, SMS, and social media.
  • Real-time and historical data are easily accessible and ready for reports, enabling businesses to alter the contact center structure to adapt immediately to address ever-changing business needs.
  • Smooth and seamless interactions with customers become a reality as agents can easily add personalization elements to their interactions by accessing customer history.

Overview of Avaya Aura Call Center Elite Features

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting

Avaya Aura Call Center Elite Position In Our Categories

Bearing in mind companies have their own business-related requirements, it is rational they abstain from selecting a one-size-fits-all, ”best” solution. Be that as it may, it is almost impossible to chance on such application even among recognizable software solutions. The reasonable thing to do can be to jot down the various key factors which demand deliberation including major features, budget, skill ability of staff members, business size, etc. After which, you must follow through the product research systematically. Go over some Avaya Aura Call Center Elite review articles and check out the other software products in your list more closely. Such well-rounded product investigation can make sure you keep away from ill-fitting apps and buy the system which includes all the features your business requires.

Position of Avaya Aura Call Center Elite in our main categories:

TOP 500

Avaya Aura Call Center Elite is one of the top 500 Customer Support Software products

Avaya Aura Call Center Elite is also listed in the following subcategories:

Each enterprise has different wants and requires a software that can be customized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no platform can provide perfect features out-of-the-box. When you try to find a software system, first be sure what you need it for. Read some Avaya Aura Call Center Elite Customer Support Software reviews and ask yourself do you want basic features or do you need advanced features? Are there any industry-specific tools that you are looking for? Find the answers to these queries to help your search. There are plenty of factors that you need to reflect on and these include your budget, specific business wants, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the app that provides all that you require to enhance your company efficiency and productivity.

How Much Does Avaya Aura Call Center Elite Cost?

Avaya Aura Call Center Elite Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Avaya Aura Call Center Elite reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Avaya Aura Call Center Elite. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Avaya Aura Call Center Elite Comparisons

Avaya Aura Call Center Elite user reviews

I love using this phone system.

Read full review >
Dewey
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.09.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

Home-based reps are now connected. Thanks to Avaya!

Read full review >
Jeanne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Insurance

A review of Avaya.

Read full review >
Bruce
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Entertainment

Review of Avaya Aura

Read full review >
Chelsea
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.03.2018 Company Size: More than 100 Employees Industry: User

Review of Avaya Telecomm

Read full review >
Luz
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2018 Company Size: More than 100 Employees Industry: N/A

What are Avaya Aura Call Center Elite pricing details?

Avaya Aura Call Center Elite Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

What integrations are available for Avaya Aura Call Center Elite?

No information available.

Avaya Aura Call Center Elite average rating:

Average score
5/5 (9 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Luz

PROS: Telecomm systems from Avaya is simply the best. They've been in the telecom market since the 1980s and continues to provide reliable PBX Solutions for businesses. The one thing that I like about them is the capability of their failover technologies as well as survivability. Personally, their SLS and LSP are a lot better than what Cisco is offering.

CONS: One thing I disapprove with Avaya is their current support model. For over a decade, they've been itching to move on from the sales and support market. They nearly made it by letting their business partners sell their product and outsourcing to China, India, and Argentina. It's difficult to achieve support from technicians that aren't really adept in the English language and in working in a different time zone.

Reviewed 2 years ago

Read full review >

The least favorable review

Andrew

PROS: Before the implementation, all local numbers require dialing "8" then the area code, before keying in the actual number. Since then, there's no dial-out digit since the numbers have been localized. I love the chat functionality and seeing the availability of all my workers. It lessensed calls to my branch --- a big relief on busy days. Internal calls are directed away while external calls are brought in.

CONS: We did a call via ISP, which sometimes digitized our calls (picture pixelated images in terms of sound). There have been instances where the system would shut down since it involved a master system instead of local numbers. When it's bad across the board, we'd end up losing functionality.

Reviewed 2 years ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

I love using this phone system.

Read full review >
Dewey
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.09.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: I like the fact that it has a ton of options found on the phone. A majority of them are simple to utilize. Navigating is simple. The phone comes updated with the best platform.

CONS: I wash hoping there's a simpler means of conferencing call and getting two callers to be joined together. It would hang up on a caller from time to time.

What do you think about this review? Great Poor

Home-based reps are now connected. Thanks to Avaya!

Read full review >
Jeanne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Insurance

PROS: I like how it's clear to begin with. It's easy to utilize from the comfort of my own home. I've used a ton of other phone-based systems in the past. But none is as great as Avaya.

CONS: Gettting previous incoming phone calls logged in. Whenever there's a connect, it can be a tedious process to recover everything.

What do you think about this review? Great Poor

A review of Avaya.

Read full review >
Bruce
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Entertainment

PROS: I like the fact that it's super simple to utilize. It has the ability to adapt to varying phone systems. User-friendly. It's what makes it so great!

CONS: To be honest. I don't have much complaints. The UI is simple. I never had problems with its features.

What do you think about this review? Great Poor

Review of Avaya Aura

Read full review >
Chelsea
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.03.2018 Company Size: More than 100 Employees Industry: User

PROS: Once you have an idea how this works, it's straightforward. But figuring it all out yourself is hard. Moving my extension to whichever phone I'm using is simple. Moving calls to your smartphone wheb you're out of the office is cool.

CONS: Not having the console in everyone's computer can be annoying. Being reminded to buy more things for added functionality is insane. Having lesser screens is a hassle just to go live.

What do you think about this review? Great Poor

Review of Avaya Telecomm

Read full review >
Luz
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2018 Company Size: More than 100 Employees Industry: N/A

PROS: Telecomm systems from Avaya is simply the best. They've been in the telecom market since the 1980s and continues to provide reliable PBX Solutions for businesses. The one thing that I like about them is the capability of their failover technologies as well as survivability. Personally, their SLS and LSP are a lot better than what Cisco is offering.

CONS: One thing I disapprove with Avaya is their current support model. For over a decade, they've been itching to move on from the sales and support market. They nearly made it by letting their business partners sell their product and outsourcing to China, India, and Argentina. It's difficult to achieve support from technicians that aren't really adept in the English language and in working in a different time zone.

What do you think about this review? Great Poor

As an end-user, it’s actually powering our company phone system.

Read full review >
Roosevelt
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.01.2018 Company Size: More than 100 Employees Industry: Outsourcing/Offshoring

PROS: Phone is constantly working. It rings my smartphone even if I'm away from my desk. It lets me branch out my smarphone whenever I'm leaving. But it stays when on call.

CONS: The UI appears to be clunky on the phone. Althought it's not that big of a problem for me.

What do you think about this review? Great Poor

An awesome program!

Read full review >
Debra
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.01.2018 Company Size: More than 100 Employees Industry: Administrator

PROS: Avaya CMS lets you do anything under the sun. You can make customizations and alterations in detail. There are a plethora of functionlities that come with the application that I've yet to play aoround with. But I look forward to doing so soon.

CONS: There are many reporting options with in the Avaya CMS. It's not bad, by any means. But they're a little difficult to figure out. For instance, I was hoping to push a report early today to see who changed skillset in CMS. But that option was so hard to find. It took me 20 minutes to Google the issue before I ran with the report.

What do you think about this review? Great Poor

A review of Avaya Aura.

Read full review >
Diana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.01.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: The telecom systems in Avuaya appears to be the best one out there. They've been in the telecom game as early as the 1980s and 1990s. They still offer robust PBX solutions until today. The thing that I like most with Avaya has a lot to do with failover technology and survival capability.

CONS: One thing that I hate with Avaya is their current support model. For the past decade or so, they've been trying to stray from the sales and support market. They've managed to almost get themselves out of the sales market. They're allowing business partners to sell their business products and outsourcing to countries like China, India, and Argentina.

What do you think about this review? Great Poor

The bank phone system improved significantly.

Read full review >
Andrew
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: User

PROS: Before the implementation, all local numbers require dialing "8" then the area code, before keying in the actual number. Since then, there's no dial-out digit since the numbers have been localized. I love the chat functionality and seeing the availability of all my workers. It lessensed calls to my branch --- a big relief on busy days. Internal calls are directed away while external calls are brought in.

CONS: We did a call via ISP, which sometimes digitized our calls (picture pixelated images in terms of sound). There have been instances where the system would shut down since it involved a master system instead of local numbers. When it's bad across the board, we'd end up losing functionality.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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