Home-based reps are now connected. Thanks to Avaya!

What are the best aspects of this product?

I like how it's clear to begin with. It's easy to utilize from the comfort of my own home. I've used a ton of other phone-based systems in the past. But none is as great as Avaya.

What aspects are problematic or could work better?

Gettting previous incoming phone calls logged in. Whenever there's a connect, it can be a tedious process to recover everything.

What specific problems in your company were solved by this product?

In general, I'm utilizing the product to link with customers. These are customers who have needed services. One big benefit is its transparency. It's also simple to utilize.

Are you a current user of this product?

Yes