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User review of Avaya Aura Call Center Elite

I love using this phone system.

- by Dewey

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I like the fact that it has a ton of options found on the phone. A majority of them are simple to utilize. Navigating is simple. The phone comes updated with the best platform.

What aspects are problematic or could work better?

I wash hoping there's a simpler means of conferencing call and getting two callers to be joined together. It would hang up on a caller from time to time.

What specific problems in your company were solved by this product?

I think it does a great job for a very busy call center. Calls are crystal clear. Phone lines are constantly connected. It does so with ease.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Hospital & Health Care

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.