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User review of Avaya Aura Call Center Elite

Perfect product!

- by Adah

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Avaya Aura's performance is way beyond standards. It has many amazing features! It has a reporting function and a contact analyzer. It has an AES, SM, and SMGR! It can manage conference calls and do call routing,

What aspects are problematic or could work better?

It's an excellent product, and I can't see anything wrong with it.

What specific problems in your company were solved by this product?

It solves the common disconnection issues in calls. It also helped us do better in call routing and in doing announcements.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

N/A

What is your industry?

Airlines/Aviation

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.