Promotes good relationship with customers

What are the best aspects of this product?

Avaya offers high-quality service when it comes to communication among its users -- team members and customers. It manages communication regardless of the media you're using. It can manage calls, emails, and fax. Avaya's competitive advantage, aside from its user-friendly interface, is its high-performing features such as automated routing, real-time chat, a self-service portal, and calendar management among others.

What aspects are problematic or could work better?

Avaya doesn't allow us to share files to a customer. The default configuration is also complex that new users might find it confusing.

What specific problems in your company were solved by this product?

We are now able to efficiently communicate with each of our customers. We can now interact with them in a more personalized way and address their concern immediately.

Are you a current user of this product?

No