Review of Avaya Aura

What are the best aspects of this product?

Once you have an idea how this works, it's straightforward. But figuring it all out yourself is hard. Moving my extension to whichever phone I'm using is simple. Moving calls to your smartphone wheb you're out of the office is cool.

What aspects are problematic or could work better?

Not having the console in everyone's computer can be annoying. Being reminded to buy more things for added functionality is insane. Having lesser screens is a hassle just to go live.

What specific problems in your company were solved by this product?

It's good to see where calls are actually coming from. It also helps direct people.

Are you a current user of this product?

Yes