The bank phone system improved significantly.

What are the best aspects of this product?

Before the implementation, all local numbers require dialing "8" then the area code, before keying in the actual number. Since then, there's no dial-out digit since the numbers have been localized. I love the chat functionality and seeing the availability of all my workers. It lessensed calls to my branch --- a big relief on busy days. Internal calls are directed away while external calls are brought in.

What aspects are problematic or could work better?

We did a call via ISP, which sometimes digitized our calls (picture pixelated images in terms of sound). There have been instances where the system would shut down since it involved a master system instead of local numbers. When it's bad across the board, we'd end up losing functionality.

What specific problems in your company were solved by this product?

We experienced enhanced connectivity, better availability, respect for each user status, and swift response via chat.

Are you a current user of this product?

Yes