Don’t waste your time!!

What are the best aspects of this product?

Never got to use it, so can't even give an assessment.

What aspects are problematic or could work better?

Please do not waste your time! What should have been a simple number porting and forward turned into a total nightmare. We started an order in April, by July, we had to fight with them to cancel because they never delivered. After 4wks, _WE_ finally had to ask for an update, because there is zero communication. Days go by and they finally tell us they can't even find the paperwork. So, we forwarded the original email. We start the wait all over again. Another 4wks of radio silence. We chase them again, more delayed response and excuses. Reach out to the sales rep and he tells us the order is actually completed - which It was obviously not. Their own online account portal showed no change. Confront both the sales and account reps again, 36hrs later and not a peep. All of these many weeks we have paid the bill. They finally admit, they can see now (months later) why the order got lost - because they entered it wrong into Salesforce - TWICE. After the terrible communication, no action and months of no service, I tell them to just cancel the order. Silence again. We finally follow-up with them - just to get the cancellation completed - and instead offer us a 3mth credit to not cancel. So, final bitter icing on the cake - they couldn't even do the right thing and refund us for never delivering.

If that didn't top it off, now they are spending energy trying to block my reviews, rather fix their poor service. Very poor company.

What features/services would you like to see in future versions of this product?

Customer service.

What specific problems in your company were solved by this product?

None. It delayed our projects and we ended up having to source alternative options.

Are you a current user of this product?

No