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User review of Axosoft

Awesome tool

- by Jorge

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I love how we're able to e-mail tickets into the system. I like having the ability to include custom field with rules that pushes individuals to make use of forms in a certain way. I love how we're able to make project folders to keep track on what we're currently on. Their new PM feature is nice. I like just about everything it has!

What aspects are problematic or could work better?

I don't favor its lost dashboard feature when coverting from the web. Reporting isn't as robust as before. Having simpler dashboards is good, but back then, we had plenty of widget types for use. I don't like their releases/projects. My users end up making mistakes in placing things at the wrong places. It pushed me to go back and move a lot of things.

What specific problems in your company were solved by this product?

It resolved a number of things. These include platform enhancements, emloyee time tracking, R&D tracking, defect tracking, and help desk.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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