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User review of Azuga

Horrible experience, no one at Azuga cares

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

If it worked and you never had to talk to anyone, it would be great.

What aspects are problematic or could work better?

Poor customer service. Had lots of issues, email and email, would wait weeks for a response. Asked to have someone come out to help us get through the issues, waited 3+ weeks for someone to come from Vegas to Arizona. Issues never changed, still am waiting for a response to questions I have.

What features/services would you like to see in future versions of this product?

Someone who can answer your question, or when they say they will call you back, they know how to do that. Not being transferred from person to person to get problems answered.

What specific problems in your company were solved by this product?

It added more problems. No driver wants to do Elogs, but our drivers were threatening to quit because they would have to manually enter the info that should be automatic.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Construction

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Other

Why did you decide to change it?

Price

Are you satisfied with the change?

Definitely not

How many people in your company actively use this product?

several employees

FEATURE DETAILS

Process Management

Asset Management
1
very poor
Business Rules Management
3
ok
Collaboration
1
very poor
Data Mapping
1
very poor
Visibility and Transparency
1
very poor
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