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User review of Azuga

Service works well in new trucks, did not work well in my older plow trucks.

- by David Chamberlain

USER SATISFACTION

RECOMMENDATION
3 out of 7
Unlikely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

ODB connection with engine diagnostics is a great feature when the modules functioned. They failed frequently with my older trucks. Other features are standard GPS tracking including speeding violations.

What aspects are problematic or could work better?

Does not work well with trucks that have modified wiring for snow plowing. My trucks all have snow plows and on some of them that appears to cause the units to fail. Azuga attempted to solve this problem by rotating new units to my vehicles but they continued to fail. When I was forced to cancel the service Azuga charged me for early termination.

What features/services would you like to see in future versions of this product?

Improved reliability in older trucks.

What specific problems in your company were solved by this product?

Engine diagnostics when the service functioned. Too many issues were created by the failure of the trackers to work.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself
  • I made the decision to purchase it
  • I implemented it
  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Facilities Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Fleetmatics

Why did you decide to change it?

Price

Are you satisfied with the change?

No

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It increased the accountability by providing businesses with a system of checks and balances.
  • It allowed for monitoring corporate resources, resulting in their maximized utilization.
  • It promoted secure and safe working environments for employees and management.
  • It helped in securing company resources and information.

PRICING & COSTS

What was the cost of implementing this product?

$1000

What is your total annual cost for using this product?

$2400

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Process Management

Asset Management
3
ok
Data Access
3
ok
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