Great tool design for customer support

What are the best aspects of this product?

Azuredesk is easy to set up and easy to use software and it is great for using it as Customer support. It has options for creating knowledge base. We would like to use this feature as well. The UI allows easy access, it has great browser and great search functionalities that would help you to find old tickets for specific customers. Customers can replay for the tickets directly from their emails. While solving customer tickets we are able to put some private notes that is only visible to our staffs, this options helps us to improve our internal communication.

What aspects are problematic or could work better?

I don’t have dislikes, because this software is constantly improving.

What specific problems in your company were solved by this product?

We are able to provide great customer service to our customers, it helps us to increase the productivity level from our support.

Are you a current user of this product?

Yes