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User review of AzureDesk

Great tool design for customer support

- by Lance

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Azuredesk is easy to set up and easy to use software and it is great for using it as Customer support. It has options for creating knowledge base. We would like to use this feature as well. The UI allows easy access, it has great browser and great search functionalities that would help you to find old tickets for specific customers. Customers can replay for the tickets directly from their emails. While solving customer tickets we are able to put some private notes that is only visible to our staffs, this options helps us to improve our internal communication.

What aspects are problematic or could work better?

I don’t have dislikes, because this software is constantly improving.

What specific problems in your company were solved by this product?

We are able to provide great customer service to our customers, it helps us to increase the productivity level from our support.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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