AzureDesk REVIEW

Help Desk Software

4 user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is AzureDesk?

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience. Developed predominantly as a ticket management system, AzureDesk covers and manages end-to-end your agents’ operations, and does so on a very affordable price. Sole agents using a single email address are entitled to use this system for free, while users interested in the team plan ($5 per month) can test the service with the company’s free trial.

The core of AzureDesk’s functionality is pretty simple – what this system does is to automatically convert support emails into tickets, regardless of how many email addresses you wish to involve. The mailbox is unlimited, and literally all messaged are converted and displayed on the Ticket management dashboard. What is genuinely unique about this system is the presence of a handy collaboration suite, thanks to which team agents can solve tickets together, and in real time.

According to satisfied customers, AzureDesk has one of the best customer support teams in the industry, as the experienced tech team is there for them 24/7. Customer support is available via email and live chat, and users can also explore the site’s rich FAQ section to find quick answers to their questions. The team will also help you implement the system, and integrate it with apps such as JIRA, Asana, Freshbooks, and many others.

Overview of AzureDesk Benefits

What is it that makes AzureDesk more competitive than similar help desk systems? We would say this is the unique ticket management system that turns regular customer service into an extraordinary experience. AzureDesk makes it easy to assign tickets to the right agents and agent groups, and categorize them with tags to ensure they’re understandable. This way, AzureDesk caters to the needs of companies with large ticket volumes and a number of email addresses. What is even better is that the system empowers users to add private notes to tickets, asking for advice, support, or suggestions. The notes can also contain images for better understanding.

As we mentioned before, AzureDesk doesn’t restrict the number of email addresses and tickets you can process, and all messages are automatically forwarded and sent to your dashboards as tickets. All updates made on the ticket are sent to the user as notifications, except of the private notes that are exclusively visible to the team. All responses coming from customers are then added to the ticket as comments. New fields and check boxes can be added to tickets at any point of time, and customized in a brand-specific manner. You will also find these ticket fields in the Reporting/Dashboard section.

Speaking of reporting, we could all agree a ticketing system would be useless without the proper analytics. For the purpose, AzureDesk measures all vital metrics such as tickets per agent, tickets per customer, average response time, and many more. On the dashboard, you will also find a handy filter to set dates and drill into details.

What is really interesting about this system is the personalized approach of agents when solving tickets. Using the feature called Agent Signature, they can make their replies more personal, and give out personal information such as names, emails, and contact phones. Basically, each time the client receives a ticket comment or not, the agent’s signature is there for more credibility. If you want to disable them, simply go to the Settings section, and select the desired option from the dropdown menu.

Last but not least, AzureDesk is a well-integrated system you can use in synergy with Freshbooks, Zendesk, JIRA, Asana, and a variety of other apps and business system. Open developers API are also available for experienced users to connect the system to other apps they’re using.

Overview of AzureDesk Features

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

What Problems Will AzureDesk Solve?

Multiple Mail Box – Tracking all the emails from different mailboxes can be a difficult task. AzureDesk provides multiple mail box where all the emails are directed to one AzureDesk Support mailbox and they are also converted into tickets each with a unique ticket id#. So, it is a unified method of tracking all the support cases.

Self-Service Portal with Dynamic Search – Self-service portal is a place customers can look at before making a call to the company. AzureDesk provides an easy to use and manage self-service portal that can be used by your customers in your absence. The dynamic search option searches all the topics, articles, and FAQs, and fetches results with every key stroke providing best search results. It also ensures that your customers are engaged in your website and this increases the chances they will stay with you.

Tabbed Ticket Display – Tickets are displayed in a browser-like tab system where users can work on multiple tickets simultaneously. At times, it becomes confusing and difficult to work on multiple support cases as you have to open and close again and again. But tab-like ticket displays help an agent to work on multiple tickets at the same time with fewer clicks. Also, the integrated app is available on each ticket page which can be a big help in answering a customer query.

Awards & Quality Certificates

AzureDesk Position In Our Categories

Position of AzureDesk in our main categories:

100

AzureDesk is one of the top 100 Customer Support Software products

50

AzureDesk is one of the top 50 Help Desk Software products

100

AzureDesk is one of the top 100
Customer Support Software products

50

AzureDesk is one of the top 50
Help Desk Software products


AzureDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#16
Category:Position:
Help Desk & Ticketing Software#16

Every enterprise has different wants and requires a software that can be personalized for their size, type of staff members and clients, and the specific industry they are in. For these reasons, no software can proffer perfect tools out-of-the-box. When you search a software app, first be sure what you need it for. Read some AzureDesk reviews and ask yourself do you want basic tools or do you need complex tools? Are there any industry-specific features that you are seeking? Get the answers to these queries to aid your search. There are plenty of elements that you need to consider and these include your budget, specific business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the system that presents all that you need to boost your company efficiency and productivity.

How Much Does AzureDesk Cost?

AzureDesk Pricing Plans:

AzureDesk offers a free plan for sole agents with 1 email address, and an enterprise pricing plan that involves an unlimited number of users and email addresses, and costs $5 per month.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AzureDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AzureDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

12

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • India
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

AzureDesk User Reviews

What are AzureDesk pricing details?

AzureDesk Pricing Plans:

AzureDesk offers a free plan for sole agents with 1 email address, and an enterprise pricing plan that involves an unlimited number of users and email addresses, and costs $5 per month.

What integrations are available for AzureDesk?

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

User reviews


User reviews in total: 4

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The most favorable review

Lance

2 months ago


Pros:
Azuredesk is easy to set up and easy to use software and it is great for using it as Customer support. It has options for creating knowledge base. We would like to use this feature as well. The UI allows easy access, it has great browser and great search functionalities that would help you to find old tickets for specific customers. Customers can replay for the tickets directly from their emails. While solving customer tickets we are able to put some private notes that is only visible to our staffs, this options helps us to improve our internal communication.

Cons:
I don’t have dislikes, because this software is constantly improving.

The least favorable review

Trent Lee

7 months ago


Pros:
From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise. Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.

Cons:
Better compatibility for Firefox and mobile devices.

Published 2 months ago
Verified
user
Azuredesk is easy to set up and easy to use software and it is great for using it as Customer support. It has options for creating knowledge base. We would like to use...



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Published 2 months ago
Verified
user
First of all, I’m very satisfied from this product. It is simple to use and it doesn’t requires any documentations or manual in order to learn the product. You are...



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Published 7 months ago
Verified
user
From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
AzureDesk is simple yet flexible software made for customer service purposes. I tried its trial version and I was really satisfied form it. The company and the software...



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