What are the best aspects of this product?
First of all, I’m very satisfied from this product. It is simple to use and it doesn’t requires any documentations or manual in order to learn the product. You are allowed to start using this product immediately after register, it has great features for free and one agent, if you need more agents it requires you to pay $5/month for each agent. This great. Its support team is helpful, and responsive. If you run into some problems they would offer you Skype meeting and they will work with you and show you all the features and how they work.
What aspects are problematic or could work better?
I need support for HTML messages and signatures.
What specific problems in your company were solved by this product?
It helps us to better organize our internal support for the employees in our departments, and to provide great support service for our clients.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Leisure, Travel & Tourism
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?