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User review of AzureDesk

I highly recommend this great software

- by Brian

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

First of all, I’m very satisfied from this product. It is simple to use and it doesn’t requires any documentations or manual in order to learn the product. You are allowed to start using this product immediately after register, it has great features for free and one agent, if you need more agents it requires you to pay $5/month for each agent. This great. Its support team is helpful, and responsive. If you run into some problems they would offer you Skype meeting and they will work with you and show you all the features and how they work.

What aspects are problematic or could work better?

I need support for HTML messages and signatures.

What specific problems in your company were solved by this product?

It helps us to better organize our internal support for the employees in our departments, and to provide great support service for our clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Leisure, Travel & Tourism

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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