Just the basics and support is never easy.

What are the best aspects of this product?

For going from spreadsheets to your first HRIS, Bamboo might be ok for you.

What aspects are problematic or could work better?

Very simple functionality, HR professionals and HRIS Analysts have worlds of issues. It's just a data base, and highly customizable and therefore they don't let you make any configuration changes yourself. Since it is geared toward very small orgs they assume that no one with any technical knowledge is touching the system. For a company big enough to have an HR department and a systems analyst this leads to big problems. I could overlook it if the service was great...but I have NEVER had support actually solve my issue on the first contact. You've got to jump through hoops to get them to actually do something to your system. Already implemented? $100-200/hour if you want them to do something that takes more than a few minutes.
Look elsewhere!

Are you a current user of this product?

Yes