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User review of Bigcommerce

A small business’s best friend

- by Lila

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

BigCommerce helped our business to be noticed and respected. We are, in fact, a very small company, but nobody can notice that on the web. Thanks to this platform, we stand in the same line with our big counterparts, and we appear equally good even with a significant difference in the product range. The best part of the story is that I haven't hired anyone to keep things under control, I manage to do it myself in those few minutes of free time while I'm working. I guess it won't be too much of a trouble even to explain it to someone, the platform is simply easy. Another thing I fancy a lot is the technical aspect of the platform, and how one can calculate USPS freight charges automatically, or set up security certificates. We linked it to PayPal and the card processors, which is more helpful for clients than it is for us. Finally, we like that customer support is so helpful, and they offer amazing tutorials for beginners to go on board fast.

What aspects are problematic or could work better?

Selling products with BigCommerce is not like I imagined it to be, sometimes the process is a bit messy, while other times users can't access some of the options we've promised them (for designs that go on blankets, for instance). It's not that options are not there, they're just either difficult to find or too small to see. In the previously mentioned case, I had to add and remove options in order to sell the design, and put the blanket on it just after I've done it.

What specific problems in your company were solved by this product?

When you're running a small business, all you want to do is to grow your business rates, no matter what. Thanks to BigCommerce, our store is displayed to the attention of thousands prospective customers, ones that won't have to worry about payment issues. The way how we get to communicate with them is also wonderful.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.