What are the best aspects of this product?
BigCommerce helped our business to be noticed and respected. We are, in fact, a very small company, but nobody can notice that on the web. Thanks to this platform, we stand in the same line with our big counterparts, and we appear equally good even with a significant difference in the product range. The best part of the story is that I haven't hired anyone to keep things under control, I manage to do it myself in those few minutes of free time while I'm working. I guess it won't be too much of a trouble even to explain it to someone, the platform is simply easy. Another thing I fancy a lot is the technical aspect of the platform, and how one can calculate USPS freight charges automatically, or set up security certificates. We linked it to PayPal and the card processors, which is more helpful for clients than it is for us. Finally, we like that customer support is so helpful, and they offer amazing tutorials for beginners to go on board fast.
What aspects are problematic or could work better?
Selling products with BigCommerce is not like I imagined it to be, sometimes the process is a bit messy, while other times users can't access some of the options we've promised them (for designs that go on blankets, for instance). It's not that options are not there, they're just either difficult to find or too small to see. In the previously mentioned case, I had to add and remove options in order to sell the design, and put the blanket on it just after I've done it.
What specific problems in your company were solved by this product?
When you're running a small business, all you want to do is to grow your business rates, no matter what. Thanks to BigCommerce, our store is displayed to the attention of thousands prospective customers, ones that won't have to worry about payment issues. The way how we get to communicate with them is also wonderful.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?