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Bigcommerce REVIEW

eCommerce Software

10 user reviews
USER SATISFACTION 96%
OUR SCORE 9.8

What is Bigcommerce?

BigCommerce is a scalable, comprehensive eCommerce solution designed to meet the needs of different business sizes. It is the platform of choice for notable brands such as GE, Toyota, Kodak, Camelbak, and Paul Mitchell. With its array of features, BigCommerce has also become the trusted solution of startups and growing businesses. In fact, it currently powers over 55,000 small business ecommerce companies worldwide, leveraging the solution’s capabilities to place them in equal footing with larger enterprises.

BigCommerce offers a feature-rich solution that gives you the tools and functionalities to quickly set-up and efficiently manage your online store. With its wide selection of customizable templates, you can come up with your own designs and reflect the aesthetics of your company or brand. Aside from helping you sell physical and/or digital goods, BigCommerce also comes with marketing features to let you reach out to customers and expand your client base. It also partners with shipping and delivery services to give order fulfillment capabilities from one platform.

Overview of Bigcommerce Benefits

Why choose Bigcommerce? Here are some compelling reasons:

All-in-one eCommerce solution. Be it warehouse management, social media marketing, payment processing, or SEO, Bigcommerce can provide you with all the features you need to manage your eCommerce business. It even offers API capabilities that let you integrate it with your existing business systems or other third-party applications, so you won’t need to jump from one app to another in order to do your job.

Engaging shopping experience. This platform has a full suite of eCommerce tools that lets users quickly build beautiful online stores that make for a more engaging experience for their customers. Aside from making your shop look more appealing, these tools can even make your store more SEO-friendly and mobile-optimized to help you yield better search rankings, increase traffic, and boost conversions.

Advanced Functionalities. BigCommerce does not skimp on functionalities. On top of giving you the essential eCommerce features, it also provides users with hundreds of advanced functionalities. These include integrations to online marketplaces and hosting sites as well as analytics tools and marketing features. This way, you will not only have means to sell your products online but also have tools that will help you improve the overall status of your business.

Simplified checkout process. Using BigCommerce, users have access to tools that will let you simplify your store’s checkout process. These allow you to get real-time data and insights that will help you get a good grip of your sales and inventory status. Moreover, the platform allows you to handle each transaction using its unified control panel so you can accommodate orders as quickly as possible.

In-depth analytics. To improve your business, you need to know exactly what aspects of it needs improvement. In order to make the process easier, BigCommerce offers valuable insights via its eCommerce analytics functionality. With this, you can better understand your customer’s buying habits and adjust your operations accordingly to boost sales.

Fast ROI. As a cloud-based software, BigCommerce relieves you of the responsibility of having to maintain its infrastructure and make sure that the platform is up-to-date at all times. Because of that, the total cost of ownership is greatly reduced and you can get your ROI quicker compared to when you opt for on-premise solutions

Highly configurable interface. There is no one-size-fits-all solution when it comes to SaaS. This is why BigCommerce provides an open architecture interface that lets users integrate it with third-party applications or their existing business systems. It even has APIs and webhooks that let you build the features you need from scratch.

One hub for all your sales channels. BigCommerce lets you consolidate all aspects of commerce with with its Channel Manager where you can discover and connect to new sales channels. The platform allows you to sync inventory, orders and product details in one location, even as you manage multiple sites.

Overview of Bigcommerce Features

  • Website Builder
  • Domain name
  • Secure shopping cart
  • Product catalog
  • Payment gateway
  • Marketing tools
  • Hosting & Security
  • Images & Photos
  • Delivery/Event Dates
  • Social Media Marketing
  • Products & Merchandising
  • Shopping Comparison Engines
  • Product Options & Bundling
  • Shipping
  • Reporting & Analytics
  • Mobile-optimized store
  • SEO
  • Analytics
  • RESTful API
  • Multi-Currency Support
  • Dropshipping & Warehouse
  • Customers & Groups
  • Configurable Fields
  • In-Store Search
  • Inventory Management
  • CMS
  • Returns System (RMA)
  • Google AMP on product and category pages
  • Automatic image compression with Akamai Image Manager
  • Extended functionality with Facebook Marketplace
  • Selling on eBay
  • Selling on Instagram

What Problems Will Bigcommerce Solve?

Bigcommerce’s core offering is best suited for “mid-market merchants” or those between $1M-$50M. The application is also a good fit for fast-growing aspirational brands between $50k-$1M. Bigcommerce’s top verticals are Clothing, Shoes Accessories, Jewelry, Health & Beauty, Sports & Outdoors, Home & Garden, and Electronics. Bigcommercie is a much friendlier platform for marketers and business managers compared to open-source platforms like Magento, because its user experience is intuitive and it doesn’t require touching any code to run promotions and campaigns or change business settings. As a result, business managers can self-serve much more easily, are more efficient, and don’t have to rely on their technical counterparts.

Awards & Quality Certificates

Bigcommerce Position In Our Categories

Position of Bigcommerce in our main categories:

1

Bigcommerce is top 1 eCommerce Softwareproduct

Top
1

Bigcommerce is 1 Shopping Cart Softwareproduct

1

Bigcommerce is top 1 Website Builder Softwareproduct

1

Bigcommerce is 1
eCommerce Software product

1

Bigcommerce is 1
Shopping Cart Software product

1

Bigcommerce is 1
Website Builder Software product


If you are interested in Bigcommerce it might also be beneficial to investigate other subcategories of Best eCommerce Software listed in our database of SaaS software reviews.

Since each organization has unique business requirements, it is prudent for them to refrain from looking for a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such a platform even among popular software applications. The intelligent thing to do would be to list the various vital elements that need consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Bigcommerce reviews and check out each of the other apps in your shortlist in detail. Such comprehensive homework can make certain you weed out ill-fitting systems and select the system that offers all the aspects you need for business success.

How Much Does Bigcommerce Cost?

Bigcommerce Pricing Plans:
Free trial
Standard
$29.95/month
Plus
$79.95/month
Pro
$249.95/month
Enterprise
By quote

Standard – $29.95/month

  • No transaction fees
  • Unlimited Products
  • Unlimited Storage
  • Unlimited Bandwidth
  • Sales Channels
  • Responsive website
  • Single page checkout
  • Apple Pay
  • Coupons, discounts & gift cards
  • Shipping label discounts
  • Real time quotes
  • Professional reporting tools
  • Blog
  • Product ratings & reviews
  • Free sitewide HTTPS and dedicated SSL
  • Available ShipperHQ shipping rules engine
  • 24/7 live agent support
  • Optional special credit card rates from PayPal powered by Braintree
  • Plan pricing good for up to $50K online sales per year

Plus – $79.95/month or $71.95/month (billed annually)

  • All Standard features, plus:
  • Customer groups & segmentation
  • Abandoned cart saver
  • Plan pricing good for up to $150K online sales per year

Pro – $249.95/month or $224.95/month (billed annually)

  • All Plus features, plus:
  • Google customer reviews
  • Faceted search (product filtering)
  • Custom SSL
  • Plan pricing good for up to $400K online sales per year

Enterprise By quote

  • All Pro features, plus:
  • Custom facets (product filtering)
  • Unlimited API calls
  • Premium account services
  • Express routing
  • Priority support
  • Strategic account management available

User Satisfaction

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bigcommerce reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Bigcommerce. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

78

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Bigcommerce User Reviews


Cristina 2 months ago
Verified
user



Tamara 4 months ago
Verified
user



Warren 8 months ago
Verified
user


What are Bigcommerce pricing details?

Bigcommerce Pricing Plans:
Free trial
Standard
$29.95/month
Plus
$79.95/month
Pro
$249.95/month
Enterprise
By quote

Standard – $29.95/month

  • No transaction fees
  • Unlimited Products
  • Unlimited Storage
  • Unlimited Bandwidth
  • Sales Channels
  • Responsive website
  • Single page checkout
  • Apple Pay
  • Coupons, discounts & gift cards
  • Shipping label discounts
  • Real time quotes
  • Professional reporting tools
  • Blog
  • Product ratings & reviews
  • Free sitewide HTTPS and dedicated SSL
  • Available ShipperHQ shipping rules engine
  • 24/7 live agent support
  • Optional special credit card rates from PayPal powered by Braintree
  • Plan pricing good for up to $50K online sales per year

Plus – $79.95/month or $71.95/month (billed annually)

  • All Standard features, plus:
  • Customer groups & segmentation
  • Abandoned cart saver
  • Plan pricing good for up to $150K online sales per year

Pro – $249.95/month or $224.95/month (billed annually)

  • All Plus features, plus:
  • Google customer reviews
  • Faceted search (product filtering)
  • Custom SSL
  • Plan pricing good for up to $400K online sales per year

Enterprise By quote

  • All Pro features, plus:
  • Custom facets (product filtering)
  • Unlimited API calls
  • Premium account services
  • Express routing
  • Priority support
  • Strategic account management available

What integrations are available for Bigcommerce?

Bigcommerce’s app marketplace is a carefully curated selection of top third-party apps and integrations. Bigcommerce offers fewer apps than competitors like Shopify because it prefers a curated experience, where its customers can trust the reputation, quality, and customer service of the application provider. Some popular customer applications include:

  • Netsuite ERP
  • Nextopia
  • Hubspot
  • Yotpo
  • JustUno
  • Stitch Labs
  • Brightpearl
  • Avalara
  • ShippingEasy
  • AfterShip
  • Ordoro
  • Zendesk

Bigcommerce also supports integrations with the following business systems and applications:

  • Salesforce
  • Facebook
  • Zendesk
  • MailChimp
  • Olark
  • Google
  • Ordoro

User reviews


User reviews in total: 10

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Average Rating:

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The most favorable review

Cristina

2 months ago


Pros: We have 4 years of experience using BigCommerce, and we never had a single problem with it, not even a small one. BigCommerce helped us understand that we don't have to be passionate techies in order to create customer-friendly pages, and that was critical for the confidence in our business. The best part of it was having an intuitive dashboard with directions, and a support crew ready to answer at any point of time. They know absolutely everything, and they respond in only few minutes! Overall, e-commerce is made easy, in particular offering new products, adding extensive descriptions, or reworking old content. You won't even be challenged by the promotional banners, where you can do promotions to improve your sales. I guess that's your main question: Does it improve sales? It does!

Cons: Absolutely nothing, maybe just a visual thing I mind: product reviews are placed very low (on the bottom of the page), and I think they should be more obvious. That's everything.

The least favorable review

Tara

3 months ago


Pros: There is a great variety of templates to make your website attractive, and you can even customize them to make it feel personal. I was convinced of the power of BigCommerce from the free trial, and I was amazed by how easy and friendly it is. The dashboard is lovely, and the feature suite is robust. It also has an enviable storage, I must say. I'm still using the trial, but I'm seriously considering switching to a paid plan, I really like this program for my business.

Cons: I love the program, that's clear, but I'm still not sure whether I can afford the price. Don't get me wrong, it is a proper investment, but due the fact that I'm just launching online, I need something cheaper, and there are interesting options out there. Losing the power of BigCommerce will hurt, so I still don't know. If I had to make a suggestion, I'd tell them to prolong the trial, 15 days is simply not enough to familiarize with the features and to make a decision.

Published 2 months ago
Verified
user
We have 4 years of experience using BigCommerce, and we never had a single problem with it, not even a small one. BigCommerce helped us understand that we don't have to...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
There is a great variety of templates to make your website attractive, and you can even customize them to make it feel personal. I was convinced of the power of...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
BigCommerce is backed by a proper IT company, not just a wanna be experts who promise technical support, but deliver nothing. I have 18 years of experience in the branch,...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
We were using Yahoo (current Aabaco) for almost ten years, and knowing how technology had advanced in the meanwhile, we wanted a fresh start. The process of finding a new...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Great uptime and great features, these are the ones I like the most: cost-orientated startups and small businesses find it extremelly scalable, because they can develop...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Hats down for their customer service, that's something surreal! That was a number one priority for me to choose BigCommerce, and it will stay so when somebody asks me why...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
These are my favorite features: Complete integration with Google Shopping and PayPal, Printable orders, and Automated and easy access to orders and purchases. In the...



What do you think about this review? Great Poor
Christopher
Report a concern

Published 11 months ago
Verified
user
I am a former Miva Merchant user, and I am familiar with BigCommerce for about a year. What I didn't like about Miva was that there were too many modules, and they were...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
I've never seen better customer support, that's the thing. There is always a positive adviser on the other side of the line to help me maintain the website, or make it...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
BigCommerce helped our business to be noticed and respected. We are, in fact, a very small company, but nobody can notice that on the web. Thanks to this platform, we...



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