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Bigcommerce REVIEW

Shopping Cart Software

10 user reviews
USER SATISFACTION 96%
OUR SCORE 9.3

What is Bigcommerce?

BigCommerce is a scalable, all-in-one solution ecommerce solution applicable to businesses of all sizes. It is the platform of choice for notable brands such as GE, Toyota, Kodak, Camelbak, and Paul Mitchell. With its array of features, BigCommerce has also become the trusted solution of startups and growing businesses. In fact, it currently powers over 55,000 small business ecommerce companies worldwide, leveraging the solution’s capabilities to place them in equal footing with larger enterprises.

BigCommerce offers a feature-rich solution that gives you the tools and functionalities to quickly set-up and efficiently manage your online store. With its wide selection of customizable templates, you can come up with your own designs and reflect the aesthetics of your company or brand. Aside from helping you sell physical and/or digital goods, BigCommerce also comes with marketing features to let you reach out to customers and expand your client base. It also partners with shipping and delivery services to give order fulfillment capabilities from one platform.

Overview of Bigcommerce Benefits

Why choose Bigcommerce? Here are some compelling reasons:

Complete end-to-end solution. From conversion tools, to shipping functionality, to flexible promotions and discount rules, Bigcommerce offers all the capabilities you need to run a successful business built right in it, without the need to pay for dozens of apps for basic functionality.

Build a beautiful store that converts. BigCommerce makes it a breeze to create a beautiful and engaging shopping experience for your customers. Your store won’t just look good, it will also be fully visible to ensure the best returns for your company through the latest features and best practices for better search rankings, faster page loads, bigger traffic, and higher conversion.

Hundreds of advanced ecommerce features. You get tons of tools at your disposal to create a store, improve your sales, and grow your business. You’ll be able to sell on leading marketplaces like Amazon and eBay, get secure hosting, have unlimited storage and bandwidth, and much more — all with no transaction fees.

Optimizes your store checkout. BigCommerce comes with the most effective checkout practices, letting you have control over your inventory and allowing you access to real-time information. You can also ship items right from your control panel.

Provides e-commerce analytics. Advance your business further with valuable insights derived from reliable and detailed e-commerce analytics. Get to understand product and customer trends that can help you drive sales as well as see store performance, anytime.

Faster results & superior ROI. Since BigCommerce is a cloud-based solution, you no longer have the burden of owning infrastructure. Your average go to market time is 1/2 faster and total cost of ownership 1/4 the cost compared to on-premise solutions. You do away with expenses spent for hardware, hosting and maintenance.

Flexible & customizable SaaS. The platform is built on an open architecture that enables you to seamlessly connect with critical business software. Bigcommerce offers one-click integrations, as well as powerful APIs and webhooks to build integration from scratch.

One hub for all your sales channels. BigCommerce lets you consolidate all aspects of commerce with with its Channel Manager where you can discover and connect to new sales channels. It syncs product information, orders and inventory across channels so you no longer have to work in multiple interfaces to sell on multiple channels.

Overview of Bigcommerce Features

  • Website Builder
  • Domain name
  • Secure shopping cart
  • Product catalog
  • Payment gateway
  • Marketing tools
  • Hosting & Security
  • Images & Photos
  • Delivery/Event Dates
  • Social Media Marketing
  • Products & Merchandising
  • Shopping Comparison Engines
  • Product Options & Bundling
  • Shipping
  • Reporting & Analytics
  • Mobile-optimized store
  • SEO
  • Analytics
  • RESTful API
  • Multi-Currency Support
  • Dropshipping & Warehouse
  • Customers & Groups
  • Configurable Fields
  • In-Store Search
  • Inventory Management
  • CMS
  • Returns System (RMA)
  • Google AMP on product and category pages
  • Automatic image compression with Akamai Image Manager
  • Extended functionality with Facebook Marketplace
  • Selling on eBay
  • Selling on Instagram

What Problems Will Bigcommerce Solve?

Bigcommerce’s core offering is best suited for “mid-market merchants” or those between $1M-$50M. The application is also a good fit for fast-growing aspirational brands between $50k-$1M. Bigcommerce’s top verticals are Clothing, Shoes Accessories, Jewelry, Health & Beauty, Sports & Outdoors, Home & Garden, and Electronics. Bigcommercie is a much friendlier platform for marketers and business managers compared to open-source platforms like Magento, because its user experience is intuitive and it doesn’t require touching any code to run promotions and campaigns or change business settings. As a result, business managers can self-serve much more easily, are more efficient, and don’t have to rely on their technical counterparts.

Awards & Quality Certificates

Bigcommerce Position In Our Categories

Position of Bigcommerce in our main categories:

10

Bigcommerce is one of the top 10 eCommerce Software products

10

Bigcommerce is one of the 10 Shopping Cart Software products

5

Bigcommerce is one of the top 5 Website Builder Software products

10

Bigcommerce is one of the 10
eCommerce Software products

10

Bigcommerce is one of the 10
Shopping Cart Software products

5

Bigcommerce is one of the 5
Website Builder Software products


If you are interested in Bigcommerce it could also be beneficial to analyze other subcategories of Best eCommerce Software collected in our database of B2B software reviews.

There are well-liked and widely used applications in each software category. But are they necessarily the best fit for your enterprise’s special wants? A market-leading software solution may have thousands of users, but does it offer what you require? For this reason, do not blindly spend on popular systems. Read at least a few Bigcommerce reviews and consider the aspects that you want in the software such as the price, main functionality, available integrations etc. Then, select a few apps that fit your needs. Try out the free trials of these platforms, read online reviews, get clarifications from the vendor, and do your homework meticulously. This exhaustive groundwork is certain to help you find the best software application for your organization’s special requirements.

How Much Does Bigcommerce Cost?

Bigcommerce Pricing Plans:
Free trial
Standard
$29.95/month
Plus
$79.95/month
Pro
$249.95/month
Enterprise
By quote

Standard – $29.95/month

  • No transaction fees
  • Unlimited Products
  • Unlimited Storage
  • Unlimited Bandwidth
  • Sales Channels
  • Responsive website
  • Single page checkout
  • Apple Pay
  • Coupons, discounts & gift cards
  • Shipping label discounts
  • Real time quotes
  • Professional reporting tools
  • Blog
  • Product ratings & reviews
  • Free sitewide HTTPS and dedicated SSL
  • Available ShipperHQ shipping rules engine
  • 24/7 live agent support
  • Optional special credit card rates from PayPal powered by Braintree
  • Plan pricing good for up to $50K online sales per year

Plus – $79.95/month or $71.95/month (billed annually)

  • All Standard features, plus:
  • Customer groups & segmentation
  • Abandoned cart saver
  • Plan pricing good for up to $150K online sales per year

Pro – $249.95/month or $224.95/month (billed annually)

  • All Plus features, plus:
  • Google customer reviews
  • Faceted search (product filtering)
  • Custom SSL
  • Plan pricing good for up to $400K online sales per year

Enterprise By quote

  • All Pro features, plus:
  • Custom facets (product filtering)
  • Unlimited API calls
  • Premium account services
  • Express routing
  • Priority support
  • Strategic account management available

User Satisfaction

We realize that when you make a decision to buy Shopping Cart Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bigcommerce reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Bigcommerce. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

78

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Bigcommerce User Reviews


Cristina 5 months ago
Verified
user



Tamara 6 months ago
Verified
user



Warren 6 months ago
Verified
user


What are Bigcommerce pricing details?

Bigcommerce Pricing Plans:
Free trial
Standard
$29.95/month
Plus
$79.95/month
Pro
$249.95/month
Enterprise
By quote

Standard – $29.95/month

  • No transaction fees
  • Unlimited Products
  • Unlimited Storage
  • Unlimited Bandwidth
  • Sales Channels
  • Responsive website
  • Single page checkout
  • Apple Pay
  • Coupons, discounts & gift cards
  • Shipping label discounts
  • Real time quotes
  • Professional reporting tools
  • Blog
  • Product ratings & reviews
  • Free sitewide HTTPS and dedicated SSL
  • Available ShipperHQ shipping rules engine
  • 24/7 live agent support
  • Optional special credit card rates from PayPal powered by Braintree
  • Plan pricing good for up to $50K online sales per year

Plus – $79.95/month or $71.95/month (billed annually)

  • All Standard features, plus:
  • Customer groups & segmentation
  • Abandoned cart saver
  • Plan pricing good for up to $150K online sales per year

Pro – $249.95/month or $224.95/month (billed annually)

  • All Plus features, plus:
  • Google customer reviews
  • Faceted search (product filtering)
  • Custom SSL
  • Plan pricing good for up to $400K online sales per year

Enterprise By quote

  • All Pro features, plus:
  • Custom facets (product filtering)
  • Unlimited API calls
  • Premium account services
  • Express routing
  • Priority support
  • Strategic account management available

What integrations are available for Bigcommerce?

Bigcommerce’s app marketplace is a carefully curated selection of top third-party apps and integrations. Bigcommerce offers fewer apps than competitors like Shopify because it prefers a curated experience, where its customers can trust the reputation, quality, and customer service of the application provider. Some popular customer applications include:

  • Netsuite ERP
  • Nextopia
  • Hubspot
  • Yotpo
  • JustUno
  • Stitch Labs
  • Brightpearl
  • Avalara
  • ShippingEasy
  • AfterShip
  • Ordoro
  • Zendesk

Bigcommerce also supports integrations with the following business systems and applications:

  • Salesforce
  • Facebook
  • Zendesk
  • MailChimp
  • Olark
  • Google
  • Ordoro

User reviews


User reviews in total: 10

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2
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0
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Average Rating:

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The most favorable review

Cristina

5 months ago


Pros: We have 4 years of experience using BigCommerce, and we never had a single problem with it, not even a small one. BigCommerce helped us understand that we don't have to be passionate techies in order to create customer-friendly pages, and that was critical for the confidence in our business. The best part of it was having an intuitive dashboard with directions, and a support crew ready to answer at any point of time. They know absolutely everything, and they respond in only few minutes! Overall, e-commerce is made easy, in particular offering new products, adding extensive descriptions, or reworking old content. You won't even be challenged by the promotional banners, where you can do promotions to improve your sales. I guess that's your main question: Does it improve sales? It does!

Cons: Absolutely nothing, maybe just a visual thing I mind: product reviews are placed very low (on the bottom of the page), and I think they should be more obvious. That's everything.

The least favorable review

Tara

5 months ago


Pros: There is a great variety of templates to make your website attractive, and you can even customize them to make it feel personal. I was convinced of the power of BigCommerce from the free trial, and I was amazed by how easy and friendly it is. The dashboard is lovely, and the feature suite is robust. It also has an enviable storage, I must say. I'm still using the trial, but I'm seriously considering switching to a paid plan, I really like this program for my business.

Cons: I love the program, that's clear, but I'm still not sure whether I can afford the price. Don't get me wrong, it is a proper investment, but due the fact that I'm just launching online, I need something cheaper, and there are interesting options out there. Losing the power of BigCommerce will hurt, so I still don't know. If I had to make a suggestion, I'd tell them to prolong the trial, 15 days is simply not enough to familiarize with the features and to make a decision.

Published 5 months ago
Verified
user
We have 4 years of experience using BigCommerce, and we never had a single problem with it, not even a small one. BigCommerce helped us understand that we don't have to...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
There is a great variety of templates to make your website attractive, and you can even customize them to make it feel personal. I was convinced of the power of...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
BigCommerce is backed by a proper IT company, not just a wanna be experts who promise technical support, but deliver nothing. I have 18 years of experience in the branch,...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
We were using Yahoo (current Aabaco) for almost ten years, and knowing how technology had advanced in the meanwhile, we wanted a fresh start. The process of finding a new...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Great uptime and great features, these are the ones I like the most: cost-orientated startups and small businesses find it extremelly scalable, because they can develop...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Hats down for their customer service, that's something surreal! That was a number one priority for me to choose BigCommerce, and it will stay so when somebody asks me why...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
These are my favorite features: Complete integration with Google Shopping and PayPal, Printable orders, and Automated and easy access to orders and purchases. In the...



What do you think about this review? Great Poor
Christopher
Report a concern

Published 9 months ago
Verified
user
I am a former Miva Merchant user, and I am familiar with BigCommerce for about a year. What I didn't like about Miva was that there were too many modules, and they were...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
I've never seen better customer support, that's the thing. There is always a positive adviser on the other side of the line to help me maintain the website, or make it...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
BigCommerce helped our business to be noticed and respected. We are, in fact, a very small company, but nobody can notice that on the web. Thanks to this platform, we...



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