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User review of Bigcommerce

BigCommerce was our best choice ever

- by Warren

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

We were using Yahoo (current Aabaco) for almost ten years, and knowing how technology had advanced in the meanwhile, we wanted a fresh start. The process of finding a new app didn't take too long, as we were recommended to take BigCommerce by a friend right when Yahoo sold the app to Aabaco, so we decided there is nothing left to think about. The choice we made was smart, let me explain you why: BigCommerce is local to us (Austin, Texas), it is affordable and friendly to use, and has incredibly good customer support. They are the ones eager to develop your business, and they suggest ideas you'd never come across yourself. We felt confident to let them handle our financial liifeline, and we have no security concerns so far. The only thing I regret is not discovering the platform sooner.

What aspects are problematic or could work better?

Migration was not that easy, and it took them a while to correct things for us. We started with a regular payment plan, but it took 3 months to activate it, and we spent something like $1300 because we didn't pay attention to the agreement. But guess what happened there? Instead of keeping quiet about it, they notified us, and offered a pause plan in order to finish adjustment without paying a dime. How awesome is that?

What specific problems in your company were solved by this product?

Yahoo didn't offer that many options, it was long outdated by the time we decided to explore opportunities. We used BigCommerce to refresh our website, and to make it more user-friendly and functional. Once again, I'll highlight their great customer service, you don't to work with these guys every day!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Entertainment

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.