I will always trust working with BigCommerce to take my e-commerce site to the next level.

What are the best aspects of this product?

I thought that my website is okay, but someone told me to try using BigCommerce to enhance it. This product did a fantastic job of enhancing several features of my online store. I was able to showcase my products to a bigger and better audience.

What aspects are problematic or could work better?

They should improve their staffing. CS team is always short-staffed, so most of my urgent concerns are left hanging for a few days. I would like it if they could upload more self-help videos, so we know what to do if something comes up.

What specific problems in your company were solved by this product?

BigCommerce made me realize that I should not just be contented with how my business is doing. Using the platform made me realize the importance of innovation and how to survive steep competition in the retail sector. I was able to enhance my platform by working on my online catalog, adding several online forms that are quick to fill up, and being more proactive in communicating with my clients. I can upgrade my site UI anytime and use the available templates.

Are you a current user of this product?

No