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User review of Bigcommerce

Lovely platform, packed with selling features, but manageable

- by Dan

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

These are my favorite features: Complete integration with Google Shopping and PayPal, Printable orders, and Automated and easy access to orders and purchases. In the meantime, I'm an absolute fan of their 24/7 support, the people really know what they are doing. I have 2 BigCommerce stores running at the moment, both selling an performing amazingly, and I am really glad I replaced my previous provider with this one.

What aspects are problematic or could work better?

I do retail, and I was often challenged when setting up different variations, or letting a user customize his shipping depending on the order he is making. Won't be an issue for you, I think, because customer support is always there to take care of it. Besides, they're located in the US, so there is not even a time difference to think about.

What specific problems in your company were solved by this product?

As I said, I have 2 shops, and my biggest problem was the difference between them. To start with, I'm operating with completely different products, and one store's inventory is completely controlled by me, while the other comes with a drop shipper. I needed a seamless cart, an experienced team to understand what I need, and data access from mobile devices. BigCommerce was amazing in all cases, and took a large part of our burden off shoulders.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Unavailable

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.