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User review of Bigcommerce

Perfect Customer Support

- by Penny

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I've never seen better customer support, that's the thing. There is always a positive adviser on the other side of the line to help me maintain the website, or make it even better than it is. They know absolutely everything, and they seem to understand my problems even when I don't know how to explain them properly. I can't thank them enough for not leaving me rebuild the site on my own at the first place, that would be a disaster.

What aspects are problematic or could work better?

Don't get configuration for granted, there are templates you can't customize to your wish. On some of them, you can't even change the font and the colors.

What specific problems in your company were solved by this product?

I started my website 11 years ago, and platforms were much different back then. It desperately needed a fresh touch, especially due the configuration, coding, and navigation difficulties I was experiencing on the platform. I chose BigCommerce because it was popular and modern, and it really delivered incredible results. What I have now looks nothing like my old website, and the most important benefit is how easy back end usage has become. I can't thank them enough!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Entertainment

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.