What are the best aspects of this product?
Great uptime and great features, these are the ones I like the most: cost-orientated startups and small businesses find it extremelly scalable, because they can develop an amazingly looking estore on a price, and still have professional features in hand. Then, there are tones of seamless applications, customer support teams that do the impossible to help you and to provide advice, and an amazing fellowship of developers, affiliates, traders, and other users to work hand by hand with you. There is even an on-line CEO meeting for questions and answers each month, and you are invited to attend it. Among other stuff, I appreciate the number of people behind the wheel, there is somebody to assist you in every phase of your business's growth. All of this being said, the company values the money you're giving them.
What aspects are problematic or could work better?
I don't really dislike anything, except maybe of the fact that they see things through the US prism only, as they are located there.
What specific problems in your company were solved by this product?
I'm sure my ecommerce store wouldn't look the way it does without BigCommerce. I started small time, grew attentively, and reach numbers I never thought I would. The professional looks and impeccable performance they've rewarded me with would cost an arm and a leg to implement independently, I know that from fellows that tried and didn't succed. Besides, who'd guarantee scalable and continuous improvement if it weren't for a strong name like BigCommerce to stand behind you? Who knows!
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year