Helps build long-term relationships

What are the best aspects of this product?

social media tracking and email automation, team tracking

What aspects are problematic or could work better?

The mobile CRM’s interface could be better.

What features/services would you like to see in future versions of this product?

integrations with increased functionality

What specific problems in your company were solved by this product?

This CRM helps personalize customer experiences and deliver quality service. The Proprofs helpdesk integration enables us to reach out to customers and respond to their queries promptly. Our customer retention levels have seen a spike since we switched to BIGContacts for customer relationship management.

Are you a current user of this product?

No