A Game-Changer for Project Management and Invoicing.

What are the best aspects of this product?

Best Aspects of BigTime:

1.The ability to track and manage multiple projects in one place is a huge time-saver.
2.The customizable invoicing feature streamlines the billing process and helps ensure accuracy.
3.The integration with QuickBooks enhances data consistency and financial management.
4.The reporting options and dashboards provide valuable insights into project performance and financials.
5.The responsive and knowledgeable customer support team, especially through Live Chat, is a major advantage.

What aspects are problematic or could work better?

Aspects That Could Work Better:

1.While the Live Chat support is generally helpful, the preference for phone support is noted. This could enhance the customer experience, especially for more complex issues.
2.There have been occasional challenges with uploading expenses to QuickBooks, which has caused some delays.

What features/services would you like to see in future versions of this product?

Features/Services for Future Versions:

1.Enhanced customization options for invoice templates, allowing for more tailored branding and layout.
2.A feature that provides a comparison between budgeted time and actual time logged on a per-project basis in a quick glance view.
3.An improved project tracking dashboard that shows a breakdown of profit not only by project but also by the client as a whole.

What specific problems in your company were solved by this product?

Specific Problems Solved by BigTime:

1.BigTime has significantly streamlined the invoicing process, reducing the time needed from days to a few hours.
2.The software has provided better visibility into project timelines, budgets, and resource allocation, improving overall project management.
3.Tracking expenses and hours spent on projects for employees has become more efficient and accurate.
4.The system has facilitated better organization and collaboration among project teams.
5.Data from BigTime has been instrumental in making informed decisions regarding fee structures based on project performance.

Are you a current user of this product?

No