- Home Professional Services Automation Software - PSA BigTime Easy Customization
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User review
of BigTime
Easy Customization
-
by Heather Brumbaugh
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
It is very easy to customize for my company's needs. The customer service is outstanding!
What aspects are problematic or could work better?
It takes a bit of work to set up and get used to, but it is totally worth the effort.
What features/services would you like to see in future versions of this product?
Text notifications of balances due.
What specific problems in your company were solved by this product?
It has streamlined our communication over schedules and billing. It has saved a lot of time having everything in one place that can be remotely accessed.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Primary/Secondary Education
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
1800
What is your total annual cost for using this product?
1800
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Client Invoicing
Invoice Creation and Delivery amazing
5
Electronic Payments very good
4
Project Accounting/Revenue Recognition very good
4
Project Resources Management
Budget Tracking amazing
5
Forecasting amazing
5
Client Portal amazing
5
Skills Tracking amazing
5
Resource Loading/Scheduling very good
4
Administration
Standard Integrations very good
4
Workflow amazing
5
Automated Reminders amazing
5
Policy Compliance Agreement amazing
5
User, Role, and Access Management amazing
5
Platform
Reporting amazing
5
APIs/Integration very good
4
Internationalization very good
4
Performance and Reliability very good
4
Mobile User Support amazing
5
Offline amazing
5
