- Home Professional Services Automation Software - PSA BigTime Great product and customer service
- Why is FinancesOnline free
User review
of BigTime
Great product and customer service
-
by Daniel Eng
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The functionality meets the needs of our company, and the integration with QuickBooks works excellent.
What aspects are problematic or could work better?
The only complaint I have is that it's not possible to move tasks around. They have to be recreated.
What features/services would you like to see in future versions of this product?
Ability to change task dashboard layout
What specific problems in your company were solved by this product?
Incomplete and lost tasks.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
4600
What is your total annual cost for using this product?
3500
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Client Invoicing
Invoice Creation and Delivery amazing
5
Electronic Payments very good
4
Project Accounting/Revenue Recognition amazing
5
Project Resources Management
Budget Tracking very good
4
Forecasting very good
4
Client Portal very good
4
Skills Tracking amazing
5
Resource Loading/Scheduling amazing
5
Administration
Standard Integrations amazing
5
Workflow amazing
5
Automated Reminders amazing
5
Policy Compliance Agreement amazing
5
User, Role, and Access Management very good
4
Platform
Reporting very good
4
APIs/Integration amazing
5
Internationalization amazing
5
Performance and Reliability very good
4
Mobile User Support amazing
5
Offline amazing
5
