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User review of BigTime

Initial Review of Big Time

- by Kirstie Pieper

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The system has a very clean look and is very user friendly. Many fields can be customized to fit company needs. Reporting functions seem easy and can be customized. Mobile app ability for android and apple users. Various other functions to help with AR and company's budgeting needs.

What aspects are problematic or could work better?

There are some billing functions that could work better. There is no way to enter separate vendor bill items or create contracts within the system for clients with recurring charges that could fluctuate month to month. There are work arounds for these but no exact field to handle these functions specific to my company.

What features/services would you like to see in future versions of this product?

A section for vendor bills or be able to create contracts that have recurring charges and the ability to update these rates/fees for future invoices to be generated.

What specific problems in your company were solved by this product?

Time management, my company will be able to reduce the time of manually keying in items. We will be able to export invoice data to import into our accounting system. Also, we will be able to run reports that fit our needs due to the customization ability. Mobile app will help our employees enter their time and expenses on time.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Management Consulting

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Vorex

Why did you decide to change it?

Vorex is not very user friendly. No functions to export invoice data into excel format. Reporting features are not easy to configure. Communication with support and representatives is poor.

Are you satisfied with the change?

As of now yes, I hope to continue being satisfied once the system is fully up and live.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$1000

What is your total annual cost for using this product?

$12000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

$5 per user

FEATURE DETAILS

Client Invoicing

Invoice Creation and Delivery
5
amazing

Administration

Standard Integrations
4
very good
Workflow
5
amazing
Policy Compliance Agreement
4
very good
User, Role, and Access Management
5
amazing

Platform

Reporting
5
amazing
Performance and Reliability
5
amazing
Mobile User Support
5
amazing