You can’t speak to anyone on the phone

What are the best aspects of this product?

You can get the funds into the vendors bank accounts. It can be used online.

What aspects are problematic or could work better?

There is no way to call someone. It is all done through messaging. At first no-one would respond, then finally someone responded and left and I had no idea what was going one. Then someone else took up the case and when I finally was able to get an investigation going and got answers, I had four others emailing me to tell me they were taking up my case to trouble shoot my original problem. Just too confusing.

The other issue that I'm dealing with is that there are double invoices being made. Someone from bill.com sugessted that if I were a paying customer I may not have the issues. The business that I bill, is a paying customer and they are losing money paying these double invoices! That is a poor marketing tool

What features/services would you like to see in future versions of this product?

Good communicating.

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

Yes