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Bill.com Review

Bill.com
Our score: 8.8 User satisfaction: 96%

What is Bill.com?

Bill.com is among the leading digital business payments companies that create magically simple A/P and A/R solutions.

It is the home of one of the quickest-growing business payments network in the United States, allowing almost 200,000 users to pay and get paid countless bills worth billions of dollars. The Bill.com Business Payments Network provides small-to-medium businesses efficient and simple online bill payment, unlimited document storage, custom invoicing services, the ability to access the back office from anywhere using any mobile device, and workflow collaboration. Bill.com’s services quickly sync to a users’ accounting software as well as online bank accounts to better manage company financials while at the same time guarding against errors.

Overview of Bill.com Benefits

Bill.com is uniquely positioned at the heart of business payments, uniting business, banks, and accountants, on the fastest growing payments network.

It offers enterprise-class fraud protection that present methods cannot match. Bill.com helps customers through its efficient direct, bank, and accountant channels, bringing together systems, documents, and people to redefine how business payments should be made.

This platform helps at least 600,000 network members handle over $19 billion in payments every year and saves businesses up to 50 percent of the time usually spent on financial back-office operations by safely automating their end-to-end processes.

Some of the ten U.S. banks and top 100 accounting firms use Bill.com for their payments needs. It is the recipient of over 40 awards, including a San Francisco Business Time’s Most Innovative Companies recognition and a PC Magazine’s Editor’s Choice Award.

Bill.com works with third-party accounting solutions such as QuickBooks. Bill.com offers integration or synch with Xero, NetSuite, Intacct, among others.

Overview of Bill.com Features

  • Easily record payments
  • Synchronize with the accounting system you are using
  • Email personalized invoices as well as reminders
  • Review cash flow using the Bill.com Calendar
  • Accountant Program
  • Pay vendors via ACH, check, or PayPal
  • Guarantee payment arrival with the help of Bill.com ePayments
  • Automated Accounts Payable
  • Automated Accounts Receivables
  • Cash Flow Management
  • Automated Approval Routing Process
  • Unlimited Document Storage
  • Fraud Protection
  • Schedule bills to be paid

Bill.com Position In Our Categories

Knowing that companies have unique business-related demands, it is wise they abstain from going for a one-size-fits-all, “perfect” software. Still, it is futile to find such an app even among branded software products.
The rational step to undertake is to tabulate the various chief aspects that entail analysis including critical features, plans, skill ability of staff, organizational size, etc. Thereafter, you must conduct the research systematically. Go over these Bill.com analyses and check out each of the software solutions in your shortlist more closely. Such comprehensive product investigation guarantees you steer clear of unfit applications and buy the one that includes all the tools your company requires.

Position of Bill.com in our main categories:

TOP 50

Bill.com is one of the top 50 Accounting Software products

Bill.com is also listed in the following subcategories:

Since each company has particular business needs, it is sensible for them to abstain from searching for a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such a platform even among popular software applications. The intelligent thing to do would be to catalog the various essential elements that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Bill.com Accounting Software reviews and look into each of the other systems in your shortlist in detail. Such exhaustive homework can ensure you weed out ill-fitting applications and choose the system that provides all the aspects you need for business success.

How Much Does Bill.com Cost?

Bill.com Pricing Plans:

Free Trial

Essentials Plan

$29 user/month

Team Plan

$39 user/month

Corporate Plan

$59 user/month

Enterprise Plan

By quote

Essentials Plan: $29 user/month

  • Import/Export
  • Choose from 5 standard user roles
  • Standard approval workflows
  • Unlimited document storage
  • Payment support & positive pay
  • Business Payments Network

Team Plan: $39 user/month

Includes everything in Essentials Plan, plus:

  • Sync with QuickBooks Pro, QuickBooks Premier, QuickBooks Online, & Xero
  • Custom user roles
  • Cash forecast & management

Corporate Plan: $59 user/month

Includes everything in Team Plan, plus:

  • Invoice automation and payment automation
  • Discounted “approver-only” users
  • Custom approval limits

Enterprise Plan: Contact the company for an enterprise quote

Includes everything in Corporate Plan, plus:

  • Sync with NetSuite, Intacct, Quickbooks Enterprise, and Salesforce.com
  • Multi-entity/location/accounting files
  • API access to Bill.com

User Satisfaction

Positive Social Media Mentions 13
Negative Social Media Mentions 0

We realize that when you make a decision to buy Accounting Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bill.com reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Bill.com. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Bill.com Comparisons

Bill.com user reviews

They contacted my client Directly!!

Read full review >
Debbi Henderson
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 15.11.2018 Company Size: N/A Industry: N/A

Better options for paying bills.

Read full review >
Traci
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2018 Company Size: 11-50 Employees Industry: Accounting

Use Bill.com potential to the fullest.

Read full review >
Jordan
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2018 Company Size: 11-50 Employees Industry: Construction

Keep track of all your payments without wasting your time

Read full review >
Julia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.08.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

Bill.com offers many options for payment

Read full review >
Blanca
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.03.2018 Company Size: 1-10 Employees Industry: Insurance

What are Bill.com pricing details?

Bill.com Pricing Plans:

Free Trial

Essentials Plan

$29 user/month

Team Plan

$39 user/month

Corporate Plan

$59 user/month

Enterprise Plan

By quote

Essentials Plan: $29 user/month

  • Import/Export
  • Choose from 5 standard user roles
  • Standard approval workflows
  • Unlimited document storage
  • Payment support & positive pay
  • Business Payments Network

Team Plan: $39 user/month

Includes everything in Essentials Plan, plus:

  • Sync with QuickBooks Pro, QuickBooks Premier, QuickBooks Online, & Xero
  • Custom user roles
  • Cash forecast & management

Corporate Plan: $59 user/month

Includes everything in Team Plan, plus:

  • Invoice automation and payment automation
  • Discounted “approver-only” users
  • Custom approval limits

Enterprise Plan: Contact the company for an enterprise quote

Includes everything in Corporate Plan, plus:

  • Sync with NetSuite, Intacct, Quickbooks Enterprise, and Salesforce.com
  • Multi-entity/location/accounting files
  • API access to Bill.com

What integrations are available for Bill.com?

  • QuickBooks
  • Intacct
  • NetSuite
  • Tallie
  • QuickBooks
  • Xero
  • Salesforce Sales Cloud

Bill.com average rating:

Average score
3.9/5 (9 user reviews)
4/5

Overall Impression

3/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Charlie

PROS: I like how you can manage all your payable and receivable accounts into one portal. The system is user-friendly and with their mobile app you can check all your payments at any time. Bill.com helps you to get paid as well allows you to pay your bills. There are options whether you want to pay by check, ACH, or to other bill.com users and what’s important the fees are minimal. In other words I don’t need to order and wait to pay batch and ACH fees from my bank account.

CONS: Bill.com integrates with Xero but, their functionality is limited and one sided, because whenever I reconcile invoices in Xero there are no updates about invoices in bill.com.

Reviewed 2 years ago

Read full review >

The least favorable review

PROS: Nothing, I was forced to use this service to accept payment from a customer

CONS: I work in QB Enterprise and have no problem emailing bills to customers. I have one customer who only pays thru this company, thereby forcing me to sign up and use their services for one customer. I cannot download my bill (at least I cannot figure out how to do so without paying for their services). It shows payments then shows the same invoice as unpaid. This is awful.

Reviewed 2 years ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

They contacted my client Directly!!

Read full review >
Debbi Henderson
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 15.11.2018 Company Size: N/A Industry: N/A

PROS: Nothing! They are too expensive. They have poor customer service. They are difficult to contact directly. They have not trained their salespeople that it's wrong to LIE!

CONS: I was only researching the software for a client through Quickbooks Online. My client and I decided it was too expensive and there are other payment services that are more effective so we decided to not download the product. Today, however, someone from Bill.com called my client directly at his place of business and tried to pressure him into purchasing. He misrepresented himself by saying that he 'works with me' and that was why he was calling! It totally jeopardized my relationship with my client! I'm horrified by these practices.

What do you think about this review? Great Poor

Better options for paying bills.

Read full review >
Traci
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2018 Company Size: 11-50 Employees Industry: Accounting

PROS: Bill.com allows my clients to upload the bills and they can control and approve the bills after they are in the system and leave them to be paid, also, they don’t have to worry about paying bills once they emailed to Bill.com because they know that the bills will be paid on time.

CONS: When I want to switch from one company to another I have to go back to main console, they need to make this switch easier.

What do you think about this review? Great Poor

Use Bill.com potential to the fullest.

Read full review >
Jordan
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2018 Company Size: 11-50 Employees Industry: Construction

PROS: I like how I can email invoices to my customers easily and receive payables via e-mail. In addition, Bill.com gives me the ability to track all receivables and payables.

CONS: What I dislike is that you cannot import attachments from this website to Quickbooks, and that means you can’t draw back the supporting documents from Quickbooks. Also, there is no option to prove that clients received the invoices on email and that the invoices were formatted properly.

What do you think about this review? Great Poor

Keep track of all your payments without wasting your time

Read full review >
Julia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.08.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Bill.com helps me to keep track of all uncashed checks, failed e-payments and returned check, thus, this website saves me a lot of time. Also, the workflow and the incoming revenue is great.

CONS: I don’t have any dislikes by now.

What do you think about this review? Great Poor

Bill.com offers many options for payment

Read full review >
Blanca
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.03.2018 Company Size: 1-10 Employees Industry: Insurance

PROS: Thanks to this website and its system I can receive payment from various vendors, including those who want to pay with paper checks. Most importantly, the payment process is very simple and fast.

CONS: What I dislike is that if you have some issues it can take a long time to correct.

What do you think about this review? Great Poor

Paying bills is now piece of cake.

Read full review >
Raymond
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.03.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: What I like about Bill.com is that it shows all pending bills and bills that need approvals, thus, it makes approvals easy. When you select specific bill you can see the document uploaded without multiple clicks for referenced documents. I can e-mail all the invoices and ask my vendors to email alias directly.

CONS: What I don’t like is the main dashboard page, it is little complex and confusing with so many different statuses, because they are not sorted well. Also, I cannot find an option to download the attachments, or maybe there isn’t such option.

What do you think about this review? Great Poor

Choose how you want to be paid and how to pay your bills

Read full review >
Charlie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.01.2018 Company Size: More than 100 Employees Industry: Internet

PROS: I like how you can manage all your payable and receivable accounts into one portal. The system is user-friendly and with their mobile app you can check all your payments at any time. Bill.com helps you to get paid as well allows you to pay your bills. There are options whether you want to pay by check, ACH, or to other bill.com users and what’s important the fees are minimal. In other words I don’t need to order and wait to pay batch and ACH fees from my bank account.

CONS: Bill.com integrates with Xero but, their functionality is limited and one sided, because whenever I reconcile invoices in Xero there are no updates about invoices in bill.com.

What do you think about this review? Great Poor

I was forced to use this to received a payment

Read full review >
Nancy Rhodes
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 30.10.2017 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Nothing, I was forced to use this service to accept payment from a customer

CONS: I work in QB Enterprise and have no problem emailing bills to customers. I have one customer who only pays thru this company, thereby forcing me to sign up and use their services for one customer. I cannot download my bill (at least I cannot figure out how to do so without paying for their services). It shows payments then shows the same invoice as unpaid. This is awful.

What do you think about this review? Great Poor

You can’t speak to anyone on the phone

Read full review >
Kendra Carter
2/5

Overall Impression

1/5

Customer Support

3/5

Value for Money

2/5

Ease of Use

Published on: 13.10.2017 Company Size: 1-10 Employees Industry: Facilities Services

PROS: You can get the funds into the vendors bank accounts. It can be used online.

CONS: There is no way to call someone. It is all done through messaging. At first no-one would respond, then finally someone responded and left and I had no idea what was going one. Then someone else took up the case and when I finally was able to get an investigation going and got answers, I had four others emailing me to tell me they were taking up my case to trouble shoot my original problem. Just too confusing. The other issue that I'm dealing with is that there are double invoices being made. Someone from bill.com sugessted that if I were a paying customer I may not have the issues. The business that I bill, is a paying customer and they are losing money paying these double invoices! That is a poor marketing tool

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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