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User review
of Birdeye
Birdeye Review sharing is top knotch
-
by Rachael Burbules (Russ)
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
We have been able to increase reviews ad track them efficently.
What aspects are problematic or could work better?
We would like to have a more customizable live chat platform.
What features/services would you like to see in future versions of this product?
Away Messages or using only during business hours.
What specific problems in your company were solved by this product?
Review generation
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Construction
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
not sure
What is your total annual cost for using this product?
$5000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Customer feedback amazing
5
Revenue reporting amazing
5
Social media management very good
4
Social networks monitoring very good
4
Volume analysis very good
4
Sentiment analysis very good
4
Real-time alerts amazing
5
