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Birdeye REVIEW

Reputation Management Software

1 user review

What is Birdeye?

Birdeye is a reliable reputation management and customer experience software designed to help businesses transform their customers into powerful marketing engine. This platform utilizes insight obtained from customer review and feedback across social channels, review sites, and surveys to help businesses make better-informed decisions.

Birdeye has superb features which include: review generation, review management, online presence, review monitoring, review marketing, social ticketing, customer surveys, business insights, and competitor analysis. All the vital features work together to deliver excellent performance in driving customer loyalty.

If you are looking for a platform tailored to help you command higher customer acquisition, increase customer review and ratings, and boost revenue, Birdeye is worth serious consideration.

Overview of Birdeye Benefits

Birdeye provides the best in class features that help business to monitor, organize, respond, and track reviews. It’s a powerful, comprehensive platform that transforms feedback into impactful insight. It’s designed to be an easy to use solution with multiple integration options that help clients to start using it immediately. Whether you are running a small business, an enterprise, or are partners, Birdeye might be your key to success.

This platform utilizes one comprehensive dashboard that is capable of displaying feedback from over 250 sites in real time. The system sends you real time email or SMS alerts when your business reviews are posted. Birdeye also gives you the freedom to filter the alerts by their source and rating. This ensures you get notifications for reviews that are most critical to your business.

All reviews are effectively indexed by search engines. Also, this platform makes it easy to boost your SEO and transform your online presence into a superior marketing tool. You can also improve your listing with dynamic content including; photos, video, incentives, and menus. This helps you to stand out and increase your click through as well as the conversion rate.

Birdeye also integrates into major CMS, CRM, and accounting platform making it easier to automate your review collection strategies. The systems help you to engage your customers in real time without altering workflows. It gives your business complete control of every customer based business decision as you scale growth.

Overview of Birdeye Features

  • online presence
  • Review monitoring
  • Review generation
  • Review management
  • Review marketing
  • Customer surveys
  • Social listening
  • Social ticketing
  • Business insight
  • Competitor analysis

Birdeye Position In Our Categories

Position of Birdeye in our main categories:


Birdeye is one of the top 20 Customer Experience Management Softwareproducts


Birdeye is one of the 20 Reputation Management Softwareproducts


Birdeye is one of the 20
Customer Experience Management Software products


Birdeye is one of the 20
Reputation Management Software products

If you are considering Birdeye it could also be beneficial to analyze other subcategories of Best Customer Experience Management Software gathered in our database of SaaS software reviews.

Each company has different wants and needs a system that can be customized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no system can provide perfect features off-the-shelf. When you search a software product, first be sure what you need it for. Read some Birdeye reviews and ask yourself do you need basic functionality or do you want advanced functionality? Are there any industry-specific tools that you are searching for? Find the answers to these questions to aid your search. There are plenty of factors that you need to reflect on and these include your budget, particular business requirements, your company size, integration requirements etc. Take your time, check out a few free trials, and finally select the system that presents all that you need to improve your company efficiency and productivity.

How Much Does Birdeye Cost?

Birdeye Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Reputation Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Birdeye reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Birdeye. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


Birdeye User Reviews

Toni Merrill

What are Birdeye pricing details?

Birdeye Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Birdeye?

No information available.

User reviews

1 Review


Average Rating:

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Toni Merrill
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Published 10 months ago
In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and...

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