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Birdeye REVIEW

Reputation Management Software

1 user review

What is Birdeye?

Birdeye is a reliable reputation management and customer experience software designed to help businesses transform their customers into powerful marketing engine. This platform utilizes insight obtained from customer review and feedback across social channels, review sites, and surveys to help businesses make better-informed decisions.

Birdeye has superb features which include: review generation, review management, online presence, review monitoring, review marketing, social ticketing, customer surveys, business insights, and competitor analysis. All the vital features work together to deliver excellent performance in driving customer loyalty.

If you are looking for a platform tailored to help you command higher customer acquisition, increase customer review and ratings, and boost revenue, Birdeye is worth serious consideration.

Overview of Birdeye Benefits

Birdeye provides the best in class features that help business to monitor, organize, respond, and track reviews. It’s a powerful, comprehensive platform that transforms feedback into impactful insight. It’s designed to be an easy to use solution with multiple integration options that help clients to start using it immediately. Whether you are running a small business, an enterprise, or are partners, Birdeye might be your key to success.

This platform utilizes one comprehensive dashboard that is capable of displaying feedback from over 250 sites in real time. The system sends you real time email or SMS alerts when your business reviews are posted. Birdeye also gives you the freedom to filter the alerts by their source and rating. This ensures you get notifications for reviews that are most critical to your business.

All reviews are effectively indexed by search engines. Also, this platform makes it easy to boost your SEO and transform your online presence into a superior marketing tool. You can also improve your listing with dynamic content including; photos, video, incentives, and menus. This helps you to stand out and increase your click through as well as the conversion rate.

Birdeye also integrates into major CMS, CRM, and accounting platform making it easier to automate your review collection strategies. The systems help you to engage your customers in real time without altering workflows. It gives your business complete control of every customer based business decision as you scale growth.

Overview of Birdeye Features

  • online presence
  • Review monitoring
  • Review generation
  • Review management
  • Review marketing
  • Customer surveys
  • Social listening
  • Social ticketing
  • Business insight
  • Competitor analysis

Birdeye Position In Our Categories

Position of Birdeye in our main categories:


Birdeye is one of the top 20 Customer Experience Management Softwareproducts


Birdeye is one of the 20 Reputation Management Softwareproducts


Birdeye is one of the 20
Customer Experience Management Software products


Birdeye is one of the 20
Reputation Management Software products

If you are considering Birdeye it could also be beneficial to examine other subcategories of Best Customer Experience Management Software listed in our database of B2B software reviews.

Since each organization has particular business wants, it is prudent for them to desist from looking for a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such a platform even among widely used software platforms. The intelligent thing to do would be to jot down the various vital aspects that require consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Birdeye reviews and investigate each of the other systems in your shortlist in detail. Such exhaustive groundwork can make sure you reject ill-fitting applications and zero in on the solution that presents all the elements you require for business success.

How Much Does Birdeye Cost?

Birdeye Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Reputation Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Birdeye reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Birdeye. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


Birdeye User Reviews

Toni Merrill

What are Birdeye pricing details?

Birdeye Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Birdeye?

No information available.

User reviews

1 Review


Average Rating:

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Toni Merrill
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Published 1 year ago
In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and...

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