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Birdeye Review

Birdeye
Our score: 8.8 User satisfaction: N/A

What is Birdeye?

Birdeye is a reliable reputation management and customer experience software designed to help businesses transform their customers into powerful marketing engine. This platform utilizes insight obtained from customer review and feedback across social channels, review sites, and surveys to help businesses make better-informed decisions.

Birdeye has superb features which include: review generation, review management, online presence, review monitoring, review marketing, social ticketing, customer surveys, business insights, and competitor analysis. All the vital features work together to deliver excellent performance in driving customer loyalty.

If you are looking for a platform tailored to help you command higher customer acquisition, increase customer review and ratings, and boost revenue, Birdeye is worth serious consideration.

Overview of Birdeye Benefits

Birdeye provides the best in class features that help business to monitor, organize, respond, and track reviews. It’s a powerful, comprehensive platform that transforms feedback into impactful insight. It’s designed to be an easy to use solution with multiple integration options that help clients to start using it immediately. Whether you are running a small business, an enterprise, or are partners, Birdeye might be your key to success.

This platform utilizes one comprehensive dashboard that is capable of displaying feedback from over 250 sites in real time. The system sends you real time email or SMS alerts when your business reviews are posted. Birdeye also gives you the freedom to filter the alerts by their source and rating. This ensures you get notifications for reviews that are most critical to your business.

All reviews are effectively indexed by search engines. Also, this platform makes it easy to boost your SEO and transform your online presence into a superior marketing tool. You can also improve your listing with dynamic content including; photos, video, incentives, and menus. This helps you to stand out and increase your click through as well as the conversion rate.

Birdeye also integrates into major CMS, CRM, and accounting platform making it easier to automate your review collection strategies. The systems help you to engage your customers in real time without altering workflows. It gives your business complete control of every customer based business decision as you scale growth.

Overview of Birdeye Features

  • online presence
  • Review monitoring
  • Review generation
  • Review management
  • Review marketing
  • Customer surveys
  • Social listening
  • Social ticketing
  • Business insight
  • Competitor analysis

Birdeye Position In Our Categories

Because companies have unique business wants, it is only reasonable that they steer clear of getting an all-in-one, ideal system. Nonetheless, it is nearly futile to try to find such application even among branded software systems. The practical step to undertake should be to take note of the numerous essential factors which necessitate investigation such as crucial features, packages, technical skill ability of staff, organizational size, etc. After which, you should double down on the product research to a full extent. Browse through these Birdeye evaluations and check out the other software options in your list more closely. Such comprehensive product research ensure you circumvent mismatched applications and pay for the one that meets all the features you require business requires to achieve growth.

Position of Birdeye in our main categories:

TOP 20

Birdeye is one of the top 20 Customer Experience Management Software products

TOP 20

Birdeye is one of the 20 Reputation Management Software products

If you are interested in Birdeye it might also be beneficial to check out other subcategories of Reputation Management Software gathered in our base of SaaS software reviews.

Since each organization has unique business wants, it is advisable for them to refrain from searching for a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such a platform even among market-leading software platforms. The smart thing to do would be to list the various vital elements that need consideration such as required features, budget, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Birdeye Reputation Management Software reviews and check out each of the other apps in your shortlist in detail. Such exhaustive homework can make certain you discard ill-fitting systems and zero in on the app that presents all the elements you require for business success.

How Much Does Birdeye Cost?

Birdeye Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Reputation Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Birdeye reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Birdeye. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Top Competitors To Birdeye By Price

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Birdeye Comparisons

Birdeye user reviews

Great product almost

Read full review >
Toni Merrill
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 04.04.2018 Company Size: 1-10 Employees Industry: Medical Devices

What are Birdeye pricing details?

Birdeye Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Birdeye?

No information available.

Birdeye average rating:

Average score
3.5/5 (1 user reviews)
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Toni Merrill

PROS: In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and it really did make a difference for our google, yelp and facebook reviews, both in number and quality. The triggering of an email or text and notifications to me, the owner, whenever there was a review, positive or negative, was fantastic. They made it easy for me to stay on top of the quality of our work in 4 locations with sales associates and service providers in each.

CONS: Many of our patients have aol accounts for email. While it is easy for the younger generation to just create a gmail account in order to add a review, our patients don't trust the ease and are resistant to having to take that step in order to represent us. Also, while we had no difficulties with google reviews in the first 8 months, later on when google changed their algorithms, we lost 7 reviews in one location and 10 in another. We never did resolve how that happened or why, but to birdeye's credit, they gave me 3 months of complimentary service while I tried to work with google to get them back. I never did and it's not like yelp where they're just suppressed but can be seen through additional links. They were actually deleted. Unfortunately, this shook my confidence in birdeye's knowledge and abilities and ultimately led to my terminating the contract due to the expense and my worry that this might happen again. Finally, after making the decision, I called to cancel and it so happened the renewal was to happen the next day. So they gave me until the end of the day to collect my things and go (download the existing reviews so I could help the patients who's reviews got deleted to re-submit them on google), and while I fully intended to get that done, forgot and was locked out. When I called the next morning to see if they could just send them to me or allow me to login briefly to grab them, the answer was no, a new contract would be required. Now I understand the pressure tactic as a business owner and yes, I take full responsibility for the screw up, but bottom line, I run my company from a stand point of outstanding customer service. This is rare in this day and age which always surprises me since online presence and visibility is like never before. I feel finishing things with a customer being satisfied always allows that customer to come back. But if I leave with the feeling that ultimately, the business doesn't care, the money is more important, I won't be back. It's a trust issue.

Reviewed 2 years ago

Read full review >

The least favorable review

Toni Merrill

PROS: In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and it really did make a difference for our google, yelp and facebook reviews, both in number and quality. The triggering of an email or text and notifications to me, the owner, whenever there was a review, positive or negative, was fantastic. They made it easy for me to stay on top of the quality of our work in 4 locations with sales associates and service providers in each.

CONS: Many of our patients have aol accounts for email. While it is easy for the younger generation to just create a gmail account in order to add a review, our patients don't trust the ease and are resistant to having to take that step in order to represent us. Also, while we had no difficulties with google reviews in the first 8 months, later on when google changed their algorithms, we lost 7 reviews in one location and 10 in another. We never did resolve how that happened or why, but to birdeye's credit, they gave me 3 months of complimentary service while I tried to work with google to get them back. I never did and it's not like yelp where they're just suppressed but can be seen through additional links. They were actually deleted. Unfortunately, this shook my confidence in birdeye's knowledge and abilities and ultimately led to my terminating the contract due to the expense and my worry that this might happen again. Finally, after making the decision, I called to cancel and it so happened the renewal was to happen the next day. So they gave me until the end of the day to collect my things and go (download the existing reviews so I could help the patients who's reviews got deleted to re-submit them on google), and while I fully intended to get that done, forgot and was locked out. When I called the next morning to see if they could just send them to me or allow me to login briefly to grab them, the answer was no, a new contract would be required. Now I understand the pressure tactic as a business owner and yes, I take full responsibility for the screw up, but bottom line, I run my company from a stand point of outstanding customer service. This is rare in this day and age which always surprises me since online presence and visibility is like never before. I feel finishing things with a customer being satisfied always allows that customer to come back. But if I leave with the feeling that ultimately, the business doesn't care, the money is more important, I won't be back. It's a trust issue.

Reviewed 2 years ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great product almost

Read full review >
Toni Merrill
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 04.04.2018 Company Size: 1-10 Employees Industry: Medical Devices

PROS: In terms of the purpose of this product which is making it easy for your customers to rate and review you online, this product works. We used the product for a year and it really did make a difference for our google, yelp and facebook reviews, both in number and quality. The triggering of an email or text and notifications to me, the owner, whenever there was a review, positive or negative, was fantastic. They made it easy for me to stay on top of the quality of our work in 4 locations with sales associates and service providers in each.

CONS: Many of our patients have aol accounts for email. While it is easy for the younger generation to just create a gmail account in order to add a review, our patients don't trust the ease and are resistant to having to take that step in order to represent us. Also, while we had no difficulties with google reviews in the first 8 months, later on when google changed their algorithms, we lost 7 reviews in one location and 10 in another. We never did resolve how that happened or why, but to birdeye's credit, they gave me 3 months of complimentary service while I tried to work with google to get them back. I never did and it's not like yelp where they're just suppressed but can be seen through additional links. They were actually deleted. Unfortunately, this shook my confidence in birdeye's knowledge and abilities and ultimately led to my terminating the contract due to the expense and my worry that this might happen again. Finally, after making the decision, I called to cancel and it so happened the renewal was to happen the next day. So they gave me until the end of the day to collect my things and go (download the existing reviews so I could help the patients who's reviews got deleted to re-submit them on google), and while I fully intended to get that done, forgot and was locked out. When I called the next morning to see if they could just send them to me or allow me to login briefly to grab them, the answer was no, a new contract would be required. Now I understand the pressure tactic as a business owner and yes, I take full responsibility for the screw up, but bottom line, I run my company from a stand point of outstanding customer service. This is rare in this day and age which always surprises me since online presence and visibility is like never before. I feel finishing things with a customer being satisfied always allows that customer to come back. But if I leave with the feeling that ultimately, the business doesn't care, the money is more important, I won't be back. It's a trust issue.

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Reviewed By Nestor Gilbert
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