Easy to work with

What are the best aspects of this product?

BirdEye's support team helped us seamlessly set up the platform. They would reply quickly to our inquries and have helped us in terms of customization, campaign rollouts and post-project reports. They're so easy to work with, minding everything else so we can focus on asking for and responding to reviews.

What aspects are problematic or could work better?

Nothing too big a deal, just that the reports could be a lot more adaptable to what we need.

What specific problems in your company were solved by this product?

We've become more proactive in collecting more online reviews and using data to monitor our efforts so we know where we can improve in terms of reputation management.

Are you a current user of this product?

Yes