Good tool

What are the best aspects of this product?

I like that it's so easy to send out and track click rates from review requests across multiple platforms. The design is clean and the UI is friendly. We're able to integrate partner softwares like Clio and collect contact information for marketing purposes. It's so much better than what we used to do -- giving our users a URL to our review page with the hopes of them opening it.

What aspects are problematic or could work better?

Just minor issues like being able to make changes on the site without having to duplicate it across our more than five offices, picking up reviews in real time and getting alerted via Gmail, so we can respond immediately.

What specific problems in your company were solved by this product?

Being able to make Google Reviews work a lot better for our team. It used to be so laborious, but it's now being made a lot easuer to do this and in turn, dominate our market share.

Are you a current user of this product?

Yes