Personalized service

What are the best aspects of this product?

What I like most about BirdEye is its people. It's great to help us aggregate reviews so the platform becomes more intuitive, but the BirdEye support team are the real stars in terms of helping us simplify and customize the platform settings according to what we need in the company.

What aspects are problematic or could work better?

It would be great to have more customization options, and I'm confident that their support team is onhand to help us see it through.

What specific problems in your company were solved by this product?

We're able to increase the number and the kind of reviews that we receive. We are also becoming more time efficient when it comes to replying to user reviews.

Are you a current user of this product?

Yes