Useful support to have onhand

What are the best aspects of this product?

I like being able to sift through positive and negative reviews and compile them from other platforms. This allows us to promote the good ones on our site, and work on resolving the bad ones within our team.

What aspects are problematic or could work better?

It would be great to have the contact details of those who leave a bad review, so we can help resolve their issues a lot faster.

What specific problems in your company were solved by this product?

Raising our ratings in the industry so that we stand out as the best, because it's now so much easier for our users to comment on our work.

Are you a current user of this product?

No