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User review of Bitly

Link shortener that provides enough room for customization

- by Whitney

USER SATISFACTION

RECOMMENDATION
4 out of 7
Maybe
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I love that I can use this product in tandem with Google's URL Builder to create trackable links that don't take up your entire screen. What's more, it has surprisingly robust analytics for being a free service. I also appreciate that it allows customization of short links so they look more branded or on-message.

What aspects are problematic or could work better?

The only complaint I have is that getting to the analytics isn't intuitive as it should be. When you're on the dashboard you have to click an "i" to get a snapshot of your analytics, but to get to the full page you have to click a different "i" that looks more like a decoration than a link where I can get more information. I wish they'd fix that, though it's not something that would prevent me from recommending this tool.

What specific problems in your company were solved by this product?

It has made my life easier, especially with the need to track long URLs. It makes it easy to track results in real time.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher education

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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