User review
of Bitrix24
Terrible Support and Downtime
-
by maria sanchez
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
There are great features but they don't all work accurately. Too many glitches if you are a serious company depending on this crm for sales and production, Bitrix24 is not reliable and service is also unreliable. Im disappointed trying to see if someone from tech support replies to me in regards to my issue. Ive been down yesterday and today and no answer.
What aspects are problematic or could work better?
tech support is terrible, reporting is inaccurate, server downtime is unreliable, site glitches
What features/services would you like to see in future versions of this product?
tech support, reporting made accurate,downtime, site glitches fixed
Are you a current user of this product?
Yes
USAGE & IMPLEMENTATION
What software did you use before?
Zoho
Why did you decide to change it?
Features
Are you satisfied with the change?
Not fully
PRICING & COSTS
What was the cost of implementing this product?
39
FEATURE DETAILS
Communication
Status Updates ok
3
Instant Messaging ok
3
Activity Feeds ok
3
Notifications very good
4
Comments and Voting ok
3
Discussions ok
3
User Directory ok
3
Online Status of Coworkers ok
3
Content Management
File Sharing ok
3
Document Collaboration ok
3
Version Control ok
3
Tagging ok
3
Knowledge Base ok
3
Surveys ok
3
Productivity Tools
Task Management ok
3
Calendar ok
3
Search ok
3
Mobile ok
3
Multi-Language Support very poor
1
Administration
Moderation very poor
1
Access Management mediocre
2
Performance and Reliability mediocre
2
