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User review of Blackbaud

Great CRM

- by Isac

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We have been using NXT for our CRM functions. It enables our staff to access and create reports and queries in spreadsheets and dashboards, it makes our data more accessible in a secure manner, and it keeps records of many of our activities so we can see the trend of our fundraisers, visitations, and other outputs. Moreover, what I love about this app are the numerous and informative tutorials they have in using the app. This greatly helped us maximize the full potential of the application, and have the training of our staff be easy.

What aspects are problematic or could work better?

Nothing much, looking forward to further developments in the application.

What specific problems in your company were solved by this product?

It is easier to manage activities, have more comprehensive data, and therefore create more productive solutions. The application greatly helped us in creating a good foundation database wise.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.