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User review of Bloomfire

Excellent Knowledge Management System, Bad API

- by Wanda

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Bloomfire is a very effective tool when it comes to oganizing and categorizing information. This allows for quick and easy access to information for all team members. The features are so useful, especially the part where we can associate a certain region to a certain topic.

What aspects are problematic or could work better?

It's impossible to copy posts via API. Documentation is also a problem with the content API.

What specific problems in your company were solved by this product?

Bloomfire resolved our challenges in getting communications out to our agents the fastest way possible.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Games

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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