Easy to use application

What are the best aspects of this product?

BMC is one of the best ticketing systems that I have used. The nice thing about BMC is the ease of use since it doesn't take long to get accustomed to using it. The ability to add multiple assignees to one ticket is very helpful. The reporting feature enables you to create your own reports based on certain criteria. More so, it alerts the customers when you close their ticket

What aspects are problematic or could work better?

The downside about BMC is that it slows down the flow when you are working or opening a ticket, thus adding the time spent on each ticket. More so, in cases where more than one team member has worked on the same ticket, only the team member who closes the ticket will get the credit.

What specific problems in your company were solved by this product?

We use BMC to solve any computer related issues whether it is hardware or software or requests and every thing that needs to be tracked.

Are you a current user of this product?

Yes