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BMC FootPrints Review

BMC FootPrints
Our score: 8.3 User satisfaction: 97%

What is BMC FootPrints?

BMC Footprints is a complete, end-to-end flow for Incident and Problem Management solution. Being a part of a larger group of popular products that include RemedyForce, BMC Footprints enjoy some significant advantages, such as premium functionalities (i.e. view process flow, etc.).

It offers a full range of tools that let users perform tasks such as change management, workflow automation, client management, and more. On top of that, it has a configurable interface that will allow you to build a work space that is personalized to your operations. The platform can also provide you with end-to-end business and IT solutions for a more streamlined workflow and faster service delivery. 

 

Overview of BMC FootPrints Benefits

  • Simplifying and automating routine tasks greatly improves productivity and effectiveness
  • Users are able to resolve common issues on their own due to lesser total ownership costs
  • Simple interface and mobile capabilities dramatically enhance user satisfaction
  • Document, record, and centralize IT tasks while adhering to strict compliance standards
  • Improved visibility into the IT environment generates more business value and lessens risks

Overview of BMC FootPrints Features

  • Incident and problem management
  • Visualization and reporting
  • Knowledge management
  • Mobile access
  • Executive dashboards and business analytics
  • Strong user community

BMC FootPrints Position In Our Categories

Since companies have distinctive business requirements, it is logical they avoid settling on an all-in-one, “perfect” software system. Nevertheless, it would be futile to find such application even among widely used software solutions. The sensible step to undertake can be to jot down the varied significant aspects that call for a research like major features, plans, skill aptitude of staff members, company size, etc. Next, you must do your product research comprehensively. Go over some of these BMC FootPrints analyses and explore each of the software products in your shortlist more closely. Such all-encompassing product research ensure you circumvent ill-fitting software solutions and select the one that delivers all the features you require company requires.

Position of BMC FootPrints in our main categories:

TOP 50

BMC FootPrints is one of the top 50 Help Desk Software products

BMC FootPrints is also listed in the following subcategories:

Since each enterprise has unique business wants, it is sensible for them to desist from seeking a one-size-fits-all faultless software solution. Needless to say, it would be useless to try to find such a system even among market-leading software platforms. The smart thing to do would be to list the various important aspects that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some BMC FootPrints Help Desk Software reviews and look into each of the other solutions in your shortlist in detail. Such exhaustive groundwork can make certain you discard ill-fitting platforms and choose the app that presents all the elements you require for business success.

How Much Does BMC FootPrints Cost?

BMC FootPrints Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Request a quote directly from BMC FootPrints to get more pricing details.

User Satisfaction

Positive Social Media Mentions 101
Negative Social Media Mentions 3

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BMC FootPrints reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BMC FootPrints. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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BMC FootPrints Comparisons

BMC FootPrints user reviews

Reliable and robust solution

Read full review >
Luis
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: Law Practice

Keeps track of all business processes

Read full review >
Laverne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

Great system for ticketing, documentation and reporting

Read full review >
Jay
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Law Practice

Powerful ticketing tool

Read full review >
Jesse
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2018 Company Size: More than 100 Employees Industry: Law Practice

Superb software

Read full review >
Janie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.08.2018 Company Size: More than 100 Employees Industry: Law Practice

What are BMC FootPrints pricing details?

BMC FootPrints Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Request a quote directly from BMC FootPrints to get more pricing details.

What integrations are available for BMC FootPrints?

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Cherwell Support
  • Flycast
  • Single Sign-On
  • Jalasoft

BMC FootPrints average rating:

Average score
4.6/5 (8 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jesse

PROS: What I like about this app is that it allows you to create quick descriptions and case templates. You can also access knowldege base articles and create reports that contain detailed analysis of ticket data all in one place. You can also perform surverys on customer satisfaction.

CONS: The disadvantage of the app is that its interface is slow at times. Also, if you open a case it opens in a different window instead of another tab.

Reviewed 1 year ago

Read full review >

The least favorable review

Sonya

PROS: The most oustanding features of BMC is a built in reporting functions, the ability to save personal and public searches and the use auto lookup fields for user information.You can use templates to save time and keep ticket documentation consistent. The app is very efficient and offers consistent performance during save functions and runing reports.

CONS: The search function needs improvement because sometimes when it's difficult to find a past ticket that I know exists because I don't know the contact name. The keyword search also needs improvement because most times it doesn't find the expected results.

Reviewed 2 years ago

Read full review >

More reviews from 8 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Reliable and robust solution

Read full review >
Luis
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: Law Practice

PROS: Footprints is great tool when it comes to capturing data and automating workflows. It has great reporting capabilities that allow us to run and manage reports and export data in CSV format and this means that you can easily manipulate data by using other programs. It has great features for automation like notification rules and great workflow ticket templates for creating master ticket with few subtaosks for jobs.

CONS: Footprints has great chart-based reports but they are extremelly limites and complicated to use. In addition, the automation features are not easy to set up and there’s a steep learning curve. Furthermore, there is no real way to customize own workspace without the access to whole Footprint organization.

What do you think about this review? Great Poor

Keeps track of all business processes

Read full review >
Laverne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Footprints is great business process automation. I like that even it is 100% ITIL it is not made to deal with IT processes only. It helps to automate your organization, service desk department (Finance, HR, Legal and Inventory unit as well.

CONS: It is a fact that the service analytics module for reporting and dashboard are powerful and reliable but they could make them even more flexible or they could add third party reporting solutions integrations like BMC.

What do you think about this review? Great Poor

Great system for ticketing, documentation and reporting

Read full review >
Jay
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Law Practice

PROS: We use Footprints for years and within those years we have experienced only 2 issues with the website. I enjoy creating thorough ticket templates for documenting issues. Also, the dashboard is great for reporting. We can quickly create ticket types for specific office through customizable data range and to keep track of problem types.

CONS: I don’t like that it allows me to see one queue at a time and I don’t like the switching from one queue o another.

What do you think about this review? Great Poor

Powerful ticketing tool

Read full review >
Jesse
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2018 Company Size: More than 100 Employees Industry: Law Practice

PROS: What I like about this app is that it allows you to create quick descriptions and case templates. You can also access knowldege base articles and create reports that contain detailed analysis of ticket data all in one place. You can also perform surverys on customer satisfaction.

CONS: The disadvantage of the app is that its interface is slow at times. Also, if you open a case it opens in a different window instead of another tab.

What do you think about this review? Great Poor

Superb software

Read full review >
Janie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.08.2018 Company Size: More than 100 Employees Industry: Law Practice

PROS: First of all, I like its simplicity it doesn’t take lot of time to learn it. The process of adding multiple assignes to one ticket and escalating to other groups is useful. I really like this ticketing programs, the reporting aspect is powerful and we are able to create own reports based on specific criteria. The customer gets notification when closing the ticket.

CONS: I think that it slows down the flow when working on or opening a ticket. The other thing that seems awkward is the fact when lot of people work on same ticket only one person who closes the ticket gets the credit.

What do you think about this review? Great Poor

It needs some minor improvements but overall it works great

Read full review >
Toby
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.03.2018 Company Size: More than 100 Employees Industry: Law Practice

PROS: It is very customizable solution with lot of customizable fields and features, it has lot of layers within the ticket categorizing components. In my experience I found global ticket system extremely useful.

CONS: I don’t like that I have to manually browse name under the group, they could make it evn more simple with drop down feature. In addition, there are always delays after updates.

What do you think about this review? Great Poor

Easy to use application

Read full review >
Louis
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.02.2018 Company Size: More than 100 Employees Industry: Law Practice

PROS: BMC is one of the best ticketing systems that I have used. The nice thing about BMC is the ease of use since it doesn't take long to get accustomed to using it. The ability to add multiple assignees to one ticket is very helpful. The reporting feature enables you to create your own reports based on certain criteria. More so, it alerts the customers when you close their ticket

CONS: The downside about BMC is that it slows down the flow when you are working or opening a ticket, thus adding the time spent on each ticket. More so, in cases where more than one team member has worked on the same ticket, only the team member who closes the ticket will get the credit.

What do you think about this review? Great Poor

Good functionality

Read full review >
Sonya
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.12.2017 Company Size: More than 100 Employees Industry: Law Practice

PROS: The most oustanding features of BMC is a built in reporting functions, the ability to save personal and public searches and the use auto lookup fields for user information.You can use templates to save time and keep ticket documentation consistent. The app is very efficient and offers consistent performance during save functions and runing reports.

CONS: The search function needs improvement because sometimes when it's difficult to find a past ticket that I know exists because I don't know the contact name. The keyword search also needs improvement because most times it doesn't find the expected results.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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