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BMC FootPrints REVIEW

Help Desk Software

3 user reviews
USER SATISFACTION 97%
OUR SCORE 8.3

What is BMC FootPrints?

BMC Footprints is a complete, end-to-end flow for Incident and Problem Management solution. Being a part of a larger group of popular products that include RemedyForce, BMC Footprints enjoy some significant advantages, such as premium functionalities (i.e. view process flow, etc.). Users can build personalized working experienced as well as IT to further improve their productivity while administrators are given tools that allow them to modify configure end-to-end business services for IT and more.

Overview of BMC FootPrints Benefits

  • Simplifying and automating routine tasks greatly improves productivity and effectiveness
  • Users are able to resolve common issues on their own due to lesser total ownership costs
  • Simple interface and mobile capabilities dramatically enhance user satisfaction
  • Document, record, and centralize IT tasks while adhering to strict compliance standards
  • Improved visibility into the IT environment generates more business value and lessens risks

Overview of BMC FootPrints Features

  • Incident and problem management
  • Visualization and reporting
  • Knowledge management
  • Mobile access
  • Executive dashboards and business analytics
  • Strong user community

BMC FootPrints Position In Our Categories

Position of BMC FootPrints in our main categories:

50

BMC FootPrints is one of the top 50 Help Desk Software products

50

BMC FootPrints is one of the top 50
Help Desk Software products


BMC FootPrints is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#9
Category:Position:
Service Desk Software#9

Since each company has particular business needs, it is advisable for them to abstain from searching for a one-size-fits-all ideal software application. Needless to say, it would be pointless to try to find such a system even among popular software solutions. The intelligent thing to do would be to list the various essential elements that need consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some BMC FootPrints reviews and look into each of the other solutions in your shortlist in detail. Such exhaustive homework can make certain you weed out ill-fitting systems and choose the app that provides all the elements you require for business success.

How Much Does BMC FootPrints Cost?

BMC FootPrints Pricing Plans:

Request a quote directly from BMC FootPrints to get more pricing details.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BMC FootPrints reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BMC FootPrints. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

101

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Web-based
Language Support
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

BMC FootPrints User Reviews


Jesse 6 months ago
Verified
user



Sonya 7 months ago
Verified
user



Louis 7 months ago
Verified
user


What are BMC FootPrints pricing details?

BMC FootPrints Pricing Plans:

Request a quote directly from BMC FootPrints to get more pricing details.

What integrations are available for BMC FootPrints?

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Cherwell Support
  • Flycast
  • Single Sign-On
  • Jalasoft

User reviews


User reviews in total: 3

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The most favorable review

Jesse

6 months ago


Pros:
What I like about this app is that it allows you to create quick descriptions and case templates. You can also access knowldege base articles and create reports that contain detailed analysis of ticket data all in one place. You can also perform surverys on customer satisfaction.

Cons:
The disadvantage of the app is that its interface is slow at times. Also, if you open a case it opens in a different window instead of another tab.

The least favorable review

Sonya

7 months ago


Pros:
The most oustanding features of BMC is a built in reporting functions, the ability to save personal and public searches and the use auto lookup fields for user information.You can use templates to save time and keep ticket documentation consistent. The app is very efficient and offers consistent performance during save functions and runing reports.

Cons:
The search function needs improvement because sometimes when it's difficult to find a past ticket that I know exists because I don't know the contact name. The keyword search also needs improvement because most times it doesn't find the expected results.

Published 6 months ago
Verified
user
What I like about this app is that it allows you to create quick descriptions and case templates. You can also access knowldege base articles and create reports


What do you think about this review? Great Poor
Published 7 months ago
Verified
user
The most oustanding features of BMC is a built in reporting functions, the ability to save personal and public searches and the use auto lookup fields for user...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
BMC is one of the best ticketing systems that I have used. The nice thing about BMC is the ease of use since it doesn't take long to get accustomed to using it. The...



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