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BMC FootPrints REVIEW

Help Desk Software

3 user reviews
USER SATISFACTION 97%
OUR SCORE 8.3

What is BMC FootPrints?

BMC Footprints is a complete, end-to-end flow for Incident and Problem Management solution. Being a part of a larger group of popular products that include RemedyForce, BMC Footprints enjoy some significant advantages, such as premium functionalities (i.e. view process flow, etc.). Users can build personalized working experienced as well as IT to further improve their productivity while administrators are given tools that allow them to modify configure end-to-end business services for IT and more.

Overview of BMC FootPrints Benefits

  • Simplifying and automating routine tasks greatly improves productivity and effectiveness
  • Users are able to resolve common issues on their own due to lesser total ownership costs
  • Simple interface and mobile capabilities dramatically enhance user satisfaction
  • Document, record, and centralize IT tasks while adhering to strict compliance standards
  • Improved visibility into the IT environment generates more business value and lessens risks

Overview of BMC FootPrints Features

  • Incident and problem management
  • Visualization and reporting
  • Knowledge management
  • Mobile access
  • Executive dashboards and business analytics
  • Strong user community

BMC FootPrints Position In Our Categories

Position of BMC FootPrints in our main categories:

50

BMC FootPrints is one of the top 50 Help Desk Software products

50

BMC FootPrints is one of the top 50
Help Desk Software products


BMC FootPrints is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#8
Category:Position:
Service Desk Software#8

Every business is different, and can call for a specific Help Desk Software solution that will be designed for their company size, type of clients and staff and even specific niche they support. It's not wise to count on locating a perfect solution that is going to work for each company regardless of their history is. It may be a good idea to read a few BMC FootPrints reviews first and even then you should pay attention to what the software is supposed to do for your business and your workers. Do you need an easy and intuitive service with just elementary features? Will you actually make use of the advanced tools required by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to get a trustworthy software that will match your budget.

How Much Does BMC FootPrints Cost?

BMC FootPrints Pricing Plans:

Request a quote directly from BMC FootPrints to get more pricing details.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BMC FootPrints reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BMC FootPrints. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

101

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Web-based
Language Support
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

BMC FootPrints User Reviews


Louis 8 months ago
Verified
user



Sonya 9 months ago
Verified
user



Jesse 10 months ago
Verified
user


What are BMC FootPrints pricing details?

BMC FootPrints Pricing Plans:

Request a quote directly from BMC FootPrints to get more pricing details.

What integrations are available for BMC FootPrints?

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Cherwell Support
  • Flycast
  • Single Sign-On
  • Jalasoft

User reviews


User reviews in total: 3

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Average Rating:

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The most favorable review

Jesse D.

10 months ago


Pros:
What I like about this app is that it allows you to create quick descriptions and case templates. You can also access knowldege base articles and create reports that contain detailed analysis of ticket data all in one place. You can also perform surverys on customer satisfaction.

Cons:
The disadvantage of the app is that its interface is slow at times. Also, if you open a case it opens in a different window instead of another tab.

The least favorable review

Louis W.

8 months ago


Pros:
BMC is one of the best ticketing systems that I have used. The nice thing about BMC is the ease of use since it doesn't take long to get accustomed to using it. The ability to add multiple assignees to one ticket is very helpful. The reporting feature enables you to create your own reports based on certain criteria. More so, it alerts the customers when you close their ticket

Cons:
The downside about BMC is that it slows down the flow when you are working or opening a ticket, thus adding the time spent on each ticket. More so, in cases where more than one team member has worked on the same ticket, only the team member who closes the ticket will get the credit.

Published 8 months ago
Verified
user
BMC is one of the best ticketing systems that I have used. The nice thing about BMC is the ease of use since it doesn't take long to get accustomed to using it. The...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
The most oustanding features of BMC is a built in reporting functions, the ability to save personal and public searches and the use auto lookup fields for user...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
What I like about this app is that it allows you to create quick descriptions and case templates. You can also access knowldege base articles and create reports


What do you think about this review? Great Poor

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