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BMC FootPrints REVIEW

Help Desk Software

8 user reviews
USER SATISFACTION 97%
OUR SCORE 8.3

What is BMC FootPrints?

BMC Footprints is a complete, end-to-end flow for Incident and Problem Management solution. Being a part of a larger group of popular products that include RemedyForce, BMC Footprints enjoy some significant advantages, such as premium functionalities (i.e. view process flow, etc.). Users can build personalized working experienced as well as IT to further improve their productivity while administrators are given tools that allow them to modify configure end-to-end business services for IT and more.

Overview of BMC FootPrints Benefits

  • Simplifying and automating routine tasks greatly improves productivity and effectiveness
  • Users are able to resolve common issues on their own due to lesser total ownership costs
  • Simple interface and mobile capabilities dramatically enhance user satisfaction
  • Document, record, and centralize IT tasks while adhering to strict compliance standards
  • Improved visibility into the IT environment generates more business value and lessens risks

Overview of BMC FootPrints Features

  • Incident and problem management
  • Visualization and reporting
  • Knowledge management
  • Mobile access
  • Executive dashboards and business analytics
  • Strong user community

BMC FootPrints Position In Our Categories

Position of BMC FootPrints in our main categories:

50

BMC FootPrints is one of the top 50 Help Desk Software products

50

BMC FootPrints is one of the top 50
Help Desk Software products


BMC FootPrints is also listed in the following subcategories:

Category:Position:Category:Position:
Service Desk Software#11
Category:Position:
Service Desk Software#11

Every organization has different requirements and requires an application that can be customized for their size, type of staff members and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect functionality off-the-shelf. When you look for a software app, first be sure what you want it for. Read some BMC FootPrints reviews and ask yourself do you want basic tools or do you want complex tools? Are there any industry-specific features that you are looking for? Obtain the answers to these questions to aid your search. There are lots of factors that you need to consider and these include your finances, specific business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the platform that presents all that you require to improve your organization competence and productivity.

How Much Does BMC FootPrints Cost?

BMC FootPrints Pricing Plans:

Request a quote directly from BMC FootPrints to get more pricing details.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BMC FootPrints reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BMC FootPrints. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

101

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Web-based
Language Support
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

BMC FootPrints User Reviews

What are BMC FootPrints pricing details?

BMC FootPrints Pricing Plans:

Request a quote directly from BMC FootPrints to get more pricing details.

What integrations are available for BMC FootPrints?

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Cherwell Support
  • Flycast
  • Single Sign-On
  • Jalasoft

User reviews


User reviews in total: 8

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6
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Average Rating:

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The most favorable review

Laverne

6 months ago


Pros: Footprints is great business process automation. I like that even it is 100% ITIL it is not made to deal with IT processes only. It helps to automate your organization, service desk department (Finance, HR, Legal and Inventory unit as well.

Cons: It is a fact that the service analytics module for reporting and dashboard are powerful and reliable but they could make them even more flexible or they could add third party reporting solutions integrations like BMC.

The least favorable review

Luis

5 months ago


Pros: Footprints is great tool when it comes to capturing data and automating workflows. It has great reporting capabilities that allow us to run and manage reports and export data in CSV format and this means that you can easily manipulate data by using other programs. It has great features for automation like notification rules and great workflow ticket templates for creating master ticket with few subtaosks for jobs.

Cons: Footprints has great chart-based reports but they are extremelly limites and complicated to use. In addition, the automation features are not easy to set up and there’s a steep learning curve. Furthermore, there is no real way to customize own workspace without the access to whole Footprint organization.

Published 5 months ago
Verified
user
Footprints is great tool when it comes to capturing data and automating workflows. It has great reporting capabilities that allow us to run and manage reports and export...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
It is very customizable solution with lot of customizable fields and features, it has lot of layers within the ticket categorizing components. In my experience I found...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
First of all, I like its simplicity it doesn’t take lot of time to learn it. The process of adding multiple assignes to one ticket and escalating to other groups is...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Footprints is great business process automation. I like that even it is 100% ITIL it is not made to deal with IT processes only. It helps to automate your organization,...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
We use Footprints for years and within those years we have experienced only 2 issues with the website. I enjoy creating thorough ticket templates for documenting issues....



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
What I like about this app is that it allows you to create quick descriptions and case templates. You can also access knowldege base articles and create reports


What do you think about this review? Great Poor
Published 10 months ago
Verified
user
The most oustanding features of BMC is a built in reporting functions, the ability to save personal and public searches and the use auto lookup fields for user...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
BMC is one of the best ticketing systems that I have used. The nice thing about BMC is the ease of use since it doesn't take long to get accustomed to using it. The...



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