Excellent

What are the best aspects of this product?

I like that with the Footprints software, we are able to multi-task in terms of the management of various service desk functionalities, including automating workflow, managing changes, and other kinds of service requests.

What aspects are problematic or could work better?

Configuring and understanding how each functionality works was tricky in the beginning, but there really is nothing major that I don't like about the Footprints software.

What specific problems in your company were solved by this product?

Being able to manage improvements in tech for our clients. We're able to easily access requests and promptly respond and resolve them. FootPrints allows us to organize multiple tickets and display queries in a way that isn't overwhelming.

Are you a current user of this product?

No