User review
of BMC FootPrints
Good functionality
-
by Sonya
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
The most oustanding features of BMC is a built in reporting functions, the ability to save personal and public searches and the use auto lookup fields for user information.You can use templates to save time and keep ticket documentation consistent. The app is very efficient and offers consistent performance during save functions and runing reports.
What aspects are problematic or could work better?
The search function needs improvement because sometimes when it's difficult to find a past ticket that I know exists because I don't know the contact name. The keyword search also needs improvement because most times it doesn't find the expected results.
What specific problems in your company were solved by this product?
We use BMC foot prints ticketing system for issue reporting, problem tracking and team assignments.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Law Practice
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
most employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
