Great system for ticketing, documentation and reporting

What are the best aspects of this product?

We use Footprints for years and within those years we have experienced only 2 issues with the website. I enjoy creating thorough ticket templates for documenting issues. Also, the dashboard is great for reporting. We can quickly create ticket types for specific office through customizable data range and to keep track of problem types.

What aspects are problematic or could work better?

I don’t like that it allows me to see one queue at a time and I don’t like the switching from one queue o another.

What specific problems in your company were solved by this product?

It helps us to track tickets, to get documentation and reporting. It is reliable and robust reporting system and I like that I have ticketing system on external service.

Are you a current user of this product?

Yes