It needs some minor improvements but overall it works great

What are the best aspects of this product?

It is very customizable solution with lot of customizable fields and features, it has lot of layers within the ticket categorizing components. In my experience I found global ticket system extremely useful.

What aspects are problematic or could work better?

I don’t like that I have to manually browse name under the group, they could make it evn more simple with drop down feature. In addition, there are always delays after updates.

What specific problems in your company were solved by this product?

It is great for management, ticket flow, issue management and tracking and historical tracking of improvements

Are you a current user of this product?

Yes