Keeps track of all business processes

What are the best aspects of this product?

Footprints is great business process automation. I like that even it is 100% ITIL it is not made to deal with IT processes only. It helps to automate your organization, service desk department (Finance, HR, Legal and Inventory unit as well.

What aspects are problematic or could work better?

It is a fact that the service analytics module for reporting and dashboard are powerful and reliable but they could make them even more flexible or they could add third party reporting solutions integrations like BMC.

What specific problems in your company were solved by this product?

We mapped few business processes with Footprints. Our processes include Service, Problem management, Incident, employee onboarding, emoluments management – for finance. The goof thing is thqat we have single server, one platform, one maintenance period.

Are you a current user of this product?

Yes