User review
of BoldChat
My perspective with BoldChat.
-
by Kristi
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
The software is simple to utilize. In general, it's really reliable. It's capable in meeting the needs of any business. It does what it's meant to do.
What aspects are problematic or could work better?
Its UI appears clunky. Worse, it looks really old. From time to time, I would run into problems with Boldchat on my dual PC monitors. It tends to conceal that space between both monitors.
What specific problems in your company were solved by this product?
We're mainly making use of it for support matters as well as inbound sales. For the most part, I use for sales. We get to field questions from site users/visitors. This is a good thing since it lets us work with prospects in real-time when it comes to inquiries.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Telecommunications
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
just me
PRICING & COSTS
How long is your contract with the vendor?
1 year
