Price

$599

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BoldChat REVIEW

Customer Support Software

7 user reviews
USER SATISFACTION 100%
OUR SCORE 7.2

What is BoldChat?

BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales. The vendor offers a flexible suite of features that clients can customize and manipulate for their specific requirements.

Overview of BoldChat Benefits

BoldChat Pro includes a rules-based proactive chat engine to help websites drive more conversions and conversations.

From an integrated work queue, customer support executives can interact with website visitors through live chat, Twitter, email, and SMS texts.

Easy to Implement

BoldChat live chat technology provides small snippets of HTML that need to be pasted on your website. This makes the BoldChat live chat available on your website.

Grows with You

All BoldChat products share a common infrastructure, so if you decide to upgrade there is no need to redeploy anything. BoldChat is ready when you are.

Powerful

BoldChat offers robust features such as tailored pre- and post-chat forms, customized chat windows, and proactive invitations.

Trusted Provider

The vendor offers both scalability and reliability with 99.99% uptime.

Innovative Functionality

BoldChat offers features such as a robust proactive chat rules engine, an integrated workspace UI, co-browsing, and adaptive messaging to facilitate agent speed and efficiency to help deliver a good visitor experience.

Value

Users can make the changes required to their own deployment and the vendor offers reliable customer support.

Overview of BoldChat Features

  • Active browser sharing w/ form fill
  • Agent efficiency
  • Chat
  • Deploy across unlimited domains
  • Email management
  • Integrated SMS
  • Integrated workspace
  • Live chat
  • Mobile engagement
  • Passive browsing sharing
  • Reporting engine and scheduler
  • SMS management
  • Supervisor dashboard
  • Twitter management
  • Web-based chat reporting

BoldChat Position In Our Categories

Position of BoldChat in our main categories:

200

BoldChat is one of the top 200 Customer Support Software products

200

BoldChat is one of the top 200
Customer Support Software products


BoldChat is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#48
Category:Position:
Live Chat Software#48

Each enterprise has different requirements and requires an application that can be personalized for their size, type of workers and buyers, and the specific industry they are in. For these reasons, no software can provide perfect features off-the-shelf. When you try to find a software product, first be sure what you require it for. Read some BoldChat reviews and ask yourself do you want basic tools or do you need advanced tools? Are there any industry-specific features that you are looking for? Obtain the answers to these questions to aid your search. There are plenty of elements that you need to reflect on and these include your budget, specific business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the app that presents all that you want to enhance your firm competence and productivity.

How Much Does BoldChat Cost?

BoldChat Pricing Plans:

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BoldChat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BoldChat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

40

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • International
Pricing Model
  • Annual Subscription
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • SaaS

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are BoldChat pricing details?

BoldChat Pricing Plans:

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration

What integrations are available for BoldChat?

BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.

BoldChat supports the following integrations:

  • Salesforce
  • Active Assist
  • LogMeIn Rescue
  • GeoFluent by Lionbridge
  • Google Analytics

User reviews


User reviews in total: 7

2
3
2
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0

Average Rating:

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The most favorable review

Mattie

3 weeks ago


Pros:
Compared to other third party services, BoldChat is simply great. It lets a user look into varying aspects of essential formation on the customer they're currently chatting with. These inclde personal details such as phone numbers, e-mail, question, name, and etc. Through BoldChat there's no need to have a customer rep constantly asking "How may I help you?"

Cons:
I was hoping there's an easier approach in acquiring data. It's a bit hard to look into items in places where they shouldn't be. Further reporting functionality would be nice. The same goes for its reporting.

The least favorable review

Kristi

3 weeks ago


Pros:
The software is simple to utilize. In general, it's really reliable. It's capable in meeting the needs of any business. It does what it's meant to do.

Cons:
Its UI appears clunky. Worse, it looks really old. From time to time, I would run into problems with Boldchat on my dual PC monitors. It tends to conceal that space between both monitors.

Published 3 weeks ago
Verified
user
The software is simple to utilize. In general, it's really reliable. It's capable in meeting the needs of any business. It does what it's meant to do.



What do you think about this review? Great Poor
Published 3 weeks ago
Verified
user
Compared to other third party services, BoldChat is simply great. It lets a user look into varying aspects of essential formation on the customer they're currently...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
BoldChat is a decent app to work with. A bunch of things that I like about it. One its standouts is its reporting. It's simply great.



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
User-friendly and customizable software. I use this software every day and it’s really helpful.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
BoldChat is one example of a product that works. It's simple to work with. What's more, it's effective in what it does. I use it regularly and gets the job done.



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It does its job. It works great for the company we're running. Process of installation was a cinch. It was that easy.



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Boldchat provides us with important information about the customers we are chatting with, such as: region, phone number, email, name and their initial question. With...



What do you think about this review? Great Poor

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