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BoldChat Review

BoldChat
Our score: 7.2 User satisfaction: 100%

What is BoldChat?

BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales. The vendor offers a flexible suite of features that clients can customize and manipulate for their specific requirements.

Overview of BoldChat Benefits

BoldChat Pro includes a rules-based proactive chat engine to help websites drive more conversions and conversations.

From an integrated work queue, customer support executives can interact with website visitors through live chat, Twitter, email, and SMS texts.

Easy to Implement

BoldChat live chat technology provides small snippets of HTML that need to be pasted on your website. This makes the BoldChat live chat available on your website.

Grows with You

All BoldChat products share a common infrastructure, so if you decide to upgrade there is no need to redeploy anything. BoldChat is ready when you are.

Powerful

BoldChat offers robust features such as tailored pre- and post-chat forms, customized chat windows, and proactive invitations.

Trusted Provider

The vendor offers both scalability and reliability with 99.99% uptime.

Innovative Functionality

BoldChat offers features such as a robust proactive chat rules engine, an integrated workspace UI, co-browsing, and adaptive messaging to facilitate agent speed and efficiency to help deliver a good visitor experience.

Value

Users can make the changes required to their own deployment and the vendor offers reliable customer support.

Overview of BoldChat Features

  • Active browser sharing w/ form fill
  • Agent efficiency
  • Chat
  • Deploy across unlimited domains
  • Email management
  • Integrated SMS
  • Integrated workspace
  • Live chat
  • Mobile engagement
  • Passive browsing sharing
  • Reporting engine and scheduler
  • SMS management
  • Supervisor dashboard
  • Twitter management
  • Web-based chat reporting

BoldChat Position In Our Categories

Knowing that businesses have specific business requirements, it is only rational that they abstain from settling on a one-size-fits-all, ”best” software solution. Nevertheless, it is hard to try to stumble on such an app even among popular software systems.
The reasonable step to undertake is to note down the different key factors that need scrutiny like essential features, budget, technical skill capability of staff members, business size, etc. Then, you must conduct the research through and through. Browse through some BoldChat evaluations and look over the other software options in your list more closely. Such well-rounded product research guarantee you stay away from mismatched software solutions and buy the system which meets all the benefits your business requires to be successful.

Position of BoldChat in our main categories:

TOP 500

BoldChat is one of the top 500 Customer Support Software products

BoldChat is also listed in the following subcategories:

Each enterprise has different requirements and requires a system that can be personalized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no software can offer perfect features out-of-the-box. When you try to find a software system, first be sure what you need it for. Read some BoldChat Customer Support Software reviews and ask yourself do you desire basic features or do you require complex tools? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these queries to assist your search. There are multiple aspects that you need to mull over and these include your finances, specific business wants, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the app that provides all that you need to boost your company effectiveness and productivity.

How Much Does BoldChat Cost?

BoldChat Pricing Plans:

Free Trial

Pro

$599 agent/year

Premier

By quote

Enterprise

By quote

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration

User Satisfaction

Positive Social Media Mentions 40
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BoldChat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BoldChat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Annual Subscription
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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BoldChat Comparisons

BoldChat user reviews

A review of BoldChat.

Read full review >
Melissa
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.09.2018 Company Size: More than 100 Employees Industry: Unavailable

Its reporting functionality is superb. The UI needs a lot of work.

Read full review >
Raul
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.09.2018 Company Size: More than 100 Employees Industry: Unavailable

My perspective with BoldChat.

Read full review >
Kristi
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 04.09.2018 Company Size: More than 100 Employees Industry: Telecommunications

Basic yet effective in a lot of ways.

Read full review >
Lawrence
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.05.2018 Company Size: More than 100 Employees Industry: Unavailable

We’re utilizing BoldChat for vistors/users who want to thrown in questions on our site.

Read full review >
Mattie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.01.2018 Company Size: More than 100 Employees Industry: Unavailable

What are BoldChat pricing details?

BoldChat Pricing Plans:

Free Trial

Pro

$599 agent/year

Premier

By quote

Enterprise

By quote

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration

What integrations are available for BoldChat?

BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.

BoldChat supports the following integrations:

  • Salesforce
  • Active Assist
  • LogMeIn Rescue
  • GeoFluent by Lionbridge
  • Google Analytics

BoldChat average rating:

Average score
4.4/5 (7 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Casey

PROS: Boldchat provides us with important information about the customers we are chatting with, such as: region, phone number, email, name and their initial question. With Boldchat we don’t have to bother with question such as “How can I help you”.

CONS: They need to work on more features for reporting and analytic. Also, to extract data from the software it’s not easy at all. Additionally, it is difficult to see data like how many chats have we perform, data range, how long were the chats, and other.

Reviewed 2 years ago

Read full review >

The least favorable review

Kristi

PROS: The software is simple to utilize. In general, it's really reliable. It's capable in meeting the needs of any business. It does what it's meant to do.

CONS: Its UI appears clunky. Worse, it looks really old. From time to time, I would run into problems with Boldchat on my dual PC monitors. It tends to conceal that space between both monitors.

Reviewed 1 year ago

Read full review >

More reviews from 7 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A review of BoldChat.

Read full review >
Melissa
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.09.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: It does its job. It works great for the company we're running. Process of installation was a cinch. It was that easy.

CONS: The UI could use a makeover. It doesn't look attractive. At all.

What do you think about this review? Great Poor

Its reporting functionality is superb. The UI needs a lot of work.

Read full review >
Raul
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.09.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: BoldChat is a decent app to work with. A bunch of things that I like about it. One its standouts is its reporting. It's simply great.

CONS: Terrible UI. Worse, it goes through a lot of bugs.

What do you think about this review? Great Poor

My perspective with BoldChat.

Read full review >
Kristi
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 04.09.2018 Company Size: More than 100 Employees Industry: Telecommunications

PROS: The software is simple to utilize. In general, it's really reliable. It's capable in meeting the needs of any business. It does what it's meant to do.

CONS: Its UI appears clunky. Worse, it looks really old. From time to time, I would run into problems with Boldchat on my dual PC monitors. It tends to conceal that space between both monitors.

What do you think about this review? Great Poor

Basic yet effective in a lot of ways.

Read full review >
Lawrence
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.05.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: BoldChat is one example of a product that works. It's simple to work with. What's more, it's effective in what it does. I use it regularly and gets the job done.

CONS: It's full of bugs. If you're closing a window, it'll still keep you logged in. That's a bad thing. It won't let you click on its "BC" icon in retrieving the app back up.

What do you think about this review? Great Poor

We’re utilizing BoldChat for vistors/users who want to thrown in questions on our site.

Read full review >
Mattie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.01.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: Compared to other third party services, BoldChat is simply great. It lets a user look into varying aspects of essential formation on the customer they're currently chatting with. These inclde personal details such as phone numbers, e-mail, question, name, and etc. Through BoldChat there's no need to have a customer rep constantly asking "How may I help you?"

CONS: I was hoping there's an easier approach in acquiring data. It's a bit hard to look into items in places where they shouldn't be. Further reporting functionality would be nice. The same goes for its reporting.

What do you think about this review? Great Poor

This software provides us with important information about our customers

Read full review >
Casey
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.01.2018 Company Size: More than 100 Employees Industry: Education Management

PROS: Boldchat provides us with important information about the customers we are chatting with, such as: region, phone number, email, name and their initial question. With Boldchat we don’t have to bother with question such as “How can I help you”.

CONS: They need to work on more features for reporting and analytic. Also, to extract data from the software it’s not easy at all. Additionally, it is difficult to see data like how many chats have we perform, data range, how long were the chats, and other.

What do you think about this review? Great Poor

Simple and useful live chat options

Read full review >
Lydia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.01.2018 Company Size: More than 100 Employees Industry: Telecommunications

PROS: User-friendly and customizable software. I use this software every day and it’s really helpful.

CONS: They need to work on some bugs, though. For example, If I close the window I am still logged in but I cannot click on the BC icon to start the application again. But, this is not big deal, I avoid to do things that doesn’t respond well.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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