Price

$599

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BoldChat REVIEW

Customer Support Software

2 user reviews
USER SATISFACTION 100%
OUR SCORE 7.2

What is BoldChat?

BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales. The vendor offers a flexible suite of features that clients can customize and manipulate for their specific requirements.

Overview of BoldChat Benefits

BoldChat Pro includes a rules-based proactive chat engine to help websites drive more conversions and conversations.

From an integrated work queue, customer support executives can interact with website visitors through live chat, Twitter, email, and SMS texts.

Easy to Implement

BoldChat live chat technology provides small snippets of HTML that need to be pasted on your website. This makes the BoldChat live chat available on your website.

Grows with You

All BoldChat products share a common infrastructure, so if you decide to upgrade there is no need to redeploy anything. BoldChat is ready when you are.

Powerful

BoldChat offers robust features such as tailored pre- and post-chat forms, customized chat windows, and proactive invitations.

Trusted Provider

The vendor offers both scalability and reliability with 99.99% uptime.

Innovative Functionality

BoldChat offers features such as a robust proactive chat rules engine, an integrated workspace UI, co-browsing, and adaptive messaging to facilitate agent speed and efficiency to help deliver a good visitor experience.

Value

Users can make the changes required to their own deployment and the vendor offers reliable customer support.

Overview of BoldChat Features

  • Active browser sharing w/ form fill
  • Agent efficiency
  • Chat
  • Deploy across unlimited domains
  • Email management
  • Integrated SMS
  • Integrated workspace
  • Live chat
  • Mobile engagement
  • Passive browsing sharing
  • Reporting engine and scheduler
  • SMS management
  • Supervisor dashboard
  • Twitter management
  • Web-based chat reporting

BoldChat Position In Our Categories

Position of BoldChat in our main categories:

200

BoldChat is one of the top 200 Customer Support Software products

200

BoldChat is one of the top 200
Customer Support Software products


BoldChat is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#41
Category:Position:
Live Chat Software#41

Every organization has different requirements and needs a software that can be personalized for their size, type of workers and buyers, and the specific industry they are in. For these reasons, no system can offer perfect functionality out-of-the-box. When you look for a software app, first be sure what you want it for. Read some BoldChat reviews and ask yourself do you need basic features or do you need complex features? Are there any industry-specific tools that you are seeking? Get the answers to these questions to help your search. There are multiple factors that you need to consider and these include your budget, specific business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the app that offers all that you need to enhance your firm efficiency and productivity.

How Much Does BoldChat Cost?

BoldChat Pricing Plans:

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BoldChat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BoldChat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

4

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • International
Pricing Model
  • Annual Subscription
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • SaaS

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are BoldChat pricing details?

BoldChat Pricing Plans:

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration

What integrations are available for BoldChat?

BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.

BoldChat supports the following integrations:

  • Salesforce
  • Active Assist
  • LogMeIn Rescue
  • GeoFluent by Lionbridge
  • Google Analytics

User reviews


User reviews in total: 2

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Average Rating:

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The most favorable review

Casey W.

8 months ago


Pros:
Boldchat provides us with important information about the customers we are chatting with, such as: region, phone number, email, name and their initial question. With Boldchat we don’t have to bother with question such as “How can I help you”.

Cons:
They need to work on more features for reporting and analytic. Also, to extract data from the software it’s not easy at all. Additionally, it is difficult to see data like how many chats have we perform, data range, how long were the chats, and other.

The least favorable review

Lydia B.

8 months ago


Pros:
User-friendly and customizable software. I use this software every day and it’s really helpful.

Cons:
They need to work on some bugs, though. For example, If I close the window I am still logged in but I cannot click on the BC icon to start the application again. But, this is not big deal, I avoid to do things that doesn’t respond well.

Published 8 months ago
Verified
user
User-friendly and customizable software. I use this software every day and it’s really helpful.



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Boldchat provides us with important information about the customers we are chatting with, such as: region, phone number, email, name and their initial question. With...



What do you think about this review? Great Poor

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